Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Morgan Kersten

Pueblo,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable while enthusiastically pursuing the opportunity to add immediate value to the growing team. I was inspired to help others and driven to apply an unfailing work ethic to meet objectives. Diligent and committed with skills for multitasking and managing time well. Attentive and passionate about offering expert support for emotional, physical, and mental needs. Caring, vigilant, and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Well-rounded Personal Care Aide with two years of assisting clients with daily living needs at home. Talented at offering attentive patient care by managing health needs, helping with personal grooming, and carrying out light housekeeping, all while maintaining complete autonomy.

Expert communicator when supporting patients' needs, documenting information, and interacting with supervisors. The dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance the quality of life. I am driven to prioritize individual needs with attention to essential details and am valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate and assists elderly or disabled clients and patients from hospices or recovery centers. Observe and report on patient status, clean and organize living quarters, and provide companionship. I'm driven to prioritize individual needs with attention to essential details and am valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate and assists elderly or disabled clients and patients from hospices or recovery centers. Observe and report on patient status, clean and organize living quarters, and provide companionship. I'm driven to prioritize individual needs with attention to essential details and am valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate and assists elderly or disabled clients and patients from hospices or recovery centers. Observe and report on patient status, clean and organize living quarters, and provide companionship. I demonstrate knowledge of vital sign reading and proper aseptic and infection control policies—I am a level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures, and provides companionship. Passionate about improving the well-being of others and providing compassionate treatment to the patient community. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Direct Support Professional

Pueblo Diversified Industries
05.2022 - Current
  • Administered medication as directed by a physician.
  • Maintained a clean, safe, and well-organized patient environment.
  • Thoroughly documented progress notes to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Information Desk Attendant

University Of Northern Colorado
01.2022 - Current
  • Supported event coordination, ensuring smooth execution and positive guest experiences.
  • Conducted regular updates on facility changes or upcoming events to remain knowledgeable about current offerings for guests' benefit.
  • Developed strong rapport with repeat customers through consistent excellence in service delivery.
  • Maintained an organized and updated information desk area, contributing to a professional environment.
  • Proficiently utilized various software applications to efficiently complete administrative tasks such as updating records, data entry, and scheduling.
  • Promoted available services within the venue by engaging with visitors proactively and sharing relevant information tailored to their needs or interests.

Parking Office Aid

University Of Northern Colorado
01.2022 - Current
  • Facilitated interdepartmental collaboration between Parking Services staff members and other departments to improve overall service quality.
  • Maintained accurate records of issued citations, warnings, and towing orders for proper documentation and follow-up actions.
  • Performed additional administrative tasks as needed, including data entry and report generation for internal review and external audits.
  • Prevented illegal or unsafe practices in designated zones by enforcing handicap-accessible space regulations diligently.
  • Implemented parking meter system more efficiently than the previous system.

University 101 Class Leader

University Of Northern Colorado
08.2022 - 12.2022
  • Organized extracurricular activities such as clubs or tutoring sessions to provide additional enrichment opportunities for students outside of regular class hours.
  • Developed strong relationships with students, parents, and colleagues by demonstrating professionalism, empathy, and genuine interest in their wellbeing.
  • Managed efficient transitions between lessons while maintaining high levels of engagement throughout each class period.
  • Achieved higher student participation by incorporating interactive activities and group projects in the curriculum.

Store Associate

T.J. Maxx
08.2021 - 12.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.

E-Commerce Personal Shopper

Walmart
03.2020 - 08.2021
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.

Education

Bachelor of Science - Exercise Science

Univesity of Northern Colorado
Greeley, CO
12.2024

High School Diploma -

Pueblo County High School
Pueblo, CO
05.2021

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Behavioral Management
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Direct Patient Care
  • Transportation
  • Appointment Scheduling
  • Disability Awareness
  • CPR/AED trained
  • First Aid Trained

Languages

ASL
Limited Working

Timeline

University 101 Class Leader

University Of Northern Colorado
08.2022 - 12.2022

Direct Support Professional

Pueblo Diversified Industries
05.2022 - Current

Information Desk Attendant

University Of Northern Colorado
01.2022 - Current

Parking Office Aid

University Of Northern Colorado
01.2022 - Current

Store Associate

T.J. Maxx
08.2021 - 12.2021

E-Commerce Personal Shopper

Walmart
03.2020 - 08.2021

Bachelor of Science - Exercise Science

Univesity of Northern Colorado

High School Diploma -

Pueblo County High School
Morgan Kersten