Summary
Overview
Work History
Education
Skills
Timeline
Morgan Key

Morgan Key

Driver
San Angelo,TX

Summary

Dynamic manager with proven expertise at McDonald's in enhancing customer satisfaction and team performance. Skilled in conflict resolution and budget control, I successfully developed high-performing teams and implemented strategic plans, achieving departmental goals while fostering a collaborative culture. Committed to operational excellence and continuous improvement in fast-paced environments.

Overview

2021
2021
years of professional experience

Work History

Manager

McDonalds
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager

McDonalds
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Driver

San Angelo To Go
  • Optimized workflow to significantly decrease guest wait times.
  • Upheld cleanliness standards in workspaces to ensure a hygienic environment.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Developed strong relationships with coworkers, resulting in improved teamwork and overall job satisfaction.
  • Took customer orders and prepared take-out items.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Optimized peak-hour performance with thoughtful arrangement of necessary items.

Line Server

Diego's Burritos
06.2020 - 10.2020
  • Optimized workflow to significantly decrease guest wait times.
  • Upheld cleanliness standards in workspaces to ensure a hygienic environment.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Developed strong relationships with coworkers, resulting in improved teamwork and overall job satisfaction.
  • Took customer orders and prepared take-out items.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Optimized peak-hour performance with thoughtful arrangement of necessary items.

Education

High School Diploma - General Studies

Wall High School , Wall, TX
05.2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Policy implementation
  • Conflict resolution
  • Workforce management
  • Marketing
  • Negotiation
  • Budget control

Timeline

Line Server - Diego's Burritos
06.2020 - 10.2020
Manager - McDonalds
Manager - McDonalds
Driver - San Angelo To Go
Wall High School - High School Diploma, General Studies
Morgan KeyDriver