Morgan Knight
Harrisonburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Baker
Crumbl Cookies
06.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
Fellow
Montclair State University NJ
08.2023 - 05.2024
- Mentored Freshman with a professor on on campus policies, resources, and procedures during a 50 minute seminar class.
- Assisted students with navigating class registration
- Explained and demonstrated how to navigate the different apps and websites that students will need
- Maintained contact with students through the second semester to continue to assist and mentor them through their second semester at College
Retail Specalist
Six Flags Great Adventure
05.2022 - 08.2023
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
Retail Team Member
Six Flags Great Adventure
04.2019 - 05.2022
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Political Science
Montclair State University
Montclair, NJ05.2026
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.2022
Skills
- Food Safety
- Customer Service
- Management
- Team Player
- Time Management
- Written Communication
- Organizational Skills
- Team Collaboration
- Reliable and Responsible
Timeline
Baker
Crumbl Cookies
06.2024 - Current
Fellow
Montclair State University NJ
08.2023 - 05.2024
Retail Specalist
Six Flags Great Adventure
05.2022 - 08.2023
Retail Team Member
Six Flags Great Adventure
04.2019 - 05.2022
Political Science
Montclair State University
High School Diploma -
Pemberton Township High School