Morgan Kochanowski
Summary
Instrumental Technical Product Manager bringing 11 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Verizon
Temple Terrace, FL
04.2019 - Current
- Manage Verizon Products including Coolerscreen analytics, Genetec facial and license plate recognition cameras, OEM support including Juniper/Cisco/Advan/Cradle point, Webex Contact Center Expert.
- Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
- Increased customer satisfaction ratings by gathering feedback and implementing necessary improvements.
- Enhanced team collaboration, implementing agile methodologies for more effective project management.
- Mentored junior team members, fostering growth in their technical knowledge and project management skills.
MTS, End User Support
Verizon
Temple Terrace, FL
02.2013 - 04.2019
- Provide support to 5,000 desktops/laptops for approximately 2,000 employees, including C-level, via troubleshooting, network construction, and inventory management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Identified recurring issues and proposed process improvements, resulting in a significant reduction in problem recurrence rates.
- Contributed to the continuous improvement of support procedures by providing feedback on current practices and suggesting enhancements when necessary.
- Provided remote assistance through screen-sharing technology, enabling swift resolutions without requiring an onsite presence from support staff.
Sales Representative
Verizon
Sarasota, FL
02.2011 - 03.2013
- Responsible for meeting/exceeding sales quota while providing an exceptional customer experience including retention, order processing, and product demonstrations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Representative
MX Energy
Sarasota, FL
06.2010 - 01.2011
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Senior Sales Representative
Callaway Gardens Resort
Pine Mountain, GA
03.2007 - 03.2010
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Education
Professional Certificate - Certificate of Mastering IT Security
Villanova University
Villanova, PABachelor of Science - Computer Systems Networking and Telecommunications
STRAYER UNIVERSITY
11.2026
AS - Computer Systems Networking and Telecommunications
WEST GEORGIA TECHNICAL COLLEGE
12.2009
Skills
- Technical Support
- Procurement
- Inventory Management
- Windows 10 & 7
- Mac OS
- SQL
- Mobile Device Support
- Microsoft Office
- Microsoft Exchange
- Mobile Device Manager
- Executive Support
- Training
- Network Construction
- Customer Experience
- Ticketing Systems
- Continuous Integration and Deployment
- Product Backlog Management
- Product requirement documentation
- Stakeholder Communication
- Competitive Analysis
- Technology Implementation
Certification
- Cisco Webex Contact Center Expert 2024
- Genetec and Brief Cam Admin and Sales
- Mastering Cybersecurity Certificate Villanova 2019
- Comptia A+
- Comptia Net+
- Comptia Sec+
Projects
- GMAIL TRANSITION, Helped with the migration and training of 4,000 users from Microsoft Exchange/Office to G-suite with Gmail email addresses.
- WINDOWS 10 FROM 7, Successfully migrated 7,000 computers from windows 7 to windows 10. Including executives, training, retail, off-site event computers.
- WXCC EXPERT, Helped day 2 support with companies having managed VoIP services thru Webex contact center including Unity and CUCM support for Webex DI instances.
- COOLERSCREEN, Assisted in day 2 support for coolerscreen hard ware for Walgreens locations. Including support of hardware replacement, network support, and customer experience.
- GENETEC DAY 2 SUPPORT, Managing support for ShotSpotter cameras in multiple government locations. Contacted customers via email/voice for outages. Connected hardware support with contractors for truck rolls to different sites.
- MISCELLANEOUS MIGRATIONS, Supported migration and training of users from Sametime to Lync and then to Jabber. MeetingPlace to Webex. ServiceNow support.
Timeline
Technical Product Manager
Verizon
04.2019 - Current
MTS, End User Support
Verizon
02.2013 - 04.2019
Sales Representative
Verizon
02.2011 - 03.2013
Sales Representative
MX Energy
06.2010 - 01.2011
Senior Sales Representative
Callaway Gardens Resort
03.2007 - 03.2010
Professional Certificate - Certificate of Mastering IT Security
Villanova University
Bachelor of Science - Computer Systems Networking and Telecommunications
STRAYER UNIVERSITY
AS - Computer Systems Networking and Telecommunications
WEST GEORGIA TECHNICAL COLLEGE