Morgan Krall

• Distinguished product issues and wins by gathering data on customer experiences.
• Analyze Data to understand customer trends and identify potential opportunities.
• Created cycle analysis to help guide merchandising finalize products that align with overall business goals.
• Created and executed strategies to drive development and success of products.
• Liaised with internal and external parties on procurement of new products
• Conducted product inspections and packaging SOPs to meet organizational and brand standards
• Managed relationships with vendors and suppliers to keep material costs within set budgets.
• Analyzed existing structures & products to create plans for modifications and improvements.
• Maintained internal product knowledge database.
• Analyzed existing structures to create plans for modifications and improvements.
• Prepared, checked, and coordinated documentation to support product design and application.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Worked effectively in fast-paced environments.
• Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
• Created and maintained portfolio of qualified vendors to expand options.
• Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.

• Suggested improvements to cut costs and improve procurement process, incorporating asset utilization and performance measurements
• Devised strategies to streamline NPI processes
• Built reports to track vendor product quality and performance
• Used analytical models to create and maintain key performance metrics.
• Reported on quality KPIs to verify compliance with established standards.
• Built and maintained accurate, up-to-date SOPs and documentation of supply chain processes for reliable reference.
• Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options and establish product specs
• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
• Created compliance guidelines regarding potted plant procurement and import/ USDA regulations.
• Coordinated domestic and overseas product orders so perishable products are available in a timely manner
• Minimized process discrepancies creating inventory and supply management guidelines
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
• Utilized market intelligence to identify opportunities for savings and cost reduction.

• Developed and implemented project plans to ensure successful execution.
• Oversaw processes to achieve performance and quality targets.
• Facilitated meetings to collect project requirements and user feedback.
• Reported regularly to managers on project budget, progress and technical problems.
• Analyzed performance data to identify areas of improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Monitored project progress, identified risks and took corrective action as needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Learned and adapted quickly to new technology and software applications.
• Created databases and spreadsheets to improve inventory management accuracy, and data management
• Recorded information, shortages, and discrepancies to keep inventory records current and accurate.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for rerouted orders.
• Worked effectively with vendors to resolve shipment issues, damaged materials and shortages.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.
• Provided regular updates to customers regarding orders to maintain transparency and customer trust.
• Supervised agents to coordinate with customers to address order inquiries, changes and cancellations.
• Analyzed and reported on customer complaints, compiling data and providing solutions for customer experience and improvements
• Translated data findings and trends into actionable insights to better understand customer behavior and present findings.
• Restructured procedures to create and execute projects most efficiently
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Produced detailed and relevant reports for use in making business decisions.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Organized and detail-oriented with a strong work ethic.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Cooperated closely with other departments to support achievement of customer experience outcomes.
• Trained new customer service agents on policies and procedures to support favorable customer experiences.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Monitored and reported on customer feedback to identify areas of improvement in customer experience.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Increased efficiency and team productivity by promoting operational best practices.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Developed and updated databases to handle customer data.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Trained staff on operating procedures and company services.
• Participated in departmental meetings to establish short- and long-term strategies to improve customer satisfaction with product
• Created presentations, flowcharts and graphs detailing data analysis results.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Analyzed quality and performance data to support operational decision-making.
• Drafted project reports to identify successful outcomes, insights and future recommendations.

• Delegated tasks to support agents
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Launched quality assurance practices for each phase of development
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Drafted written correspondence and sent electronic information to customers regarding orders and billing information
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Cooperated closely with other departments to support achievement of customer experience outcomes.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Investigated customer complaints and escalated issues to address critical requests.
• Adhered to established customer satisfaction strategies to support swift issue resolution.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.
• Trained new personnel regarding company operations, policies and services.
• Managed processes for timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Implemented and developed customer service training processes.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved accounting, service and delivery concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Created and maintained detailed knowledge databases on products
• Evaluated strengths and weaknesses of BPO agents

• Conducted regular inventory audits to prevent stock shortages and losses.
• Followed receiving procedures for goods and materials and audited against invoices
• Implemented strategies to maximize productivity and streamline operations.
• Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
• Completed daily logs for management review.
• Prepared incoming flower inventory for bouquets for customer orders
• Prepared potted plants and bouquets based on customer requirements.
• Trained staff on proper techniques in quality control and flower/ plant product production
• Provided customers with care directions for flower arrangements.
• Nurtured plants and flowers to maintain quality and promote longevity.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

JW Marriott Desert Ridge

JW Marriott Camelback Inn

• Met changing needs of diverse runway shows and events for flexible support.
• Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
• Secured repeat bookings through outstanding professionalism and versatility.
• Remained focused, motivated and professional throughout long shoots and events.
• Understood fashion trends to accurately portray brand and client briefs.
• Developed growing contacts networks to secure regular work.
• Walked runways to introduce new collections.
• Stood for fitting sessions to help designers with clothing size information.
• Modeled in editorial shoots for magazines.
• Participated in video shoots to promote fashion products and events
• Rehearsed cat walks and special choreography in preparation for fashion exhibits.

• Completed professional development in industrial design, visual design, brand management, & design management

• Completing professional development in user experience design, research, & accessability