Morgan Lajaunie

• Serves as a subject matter expert in the FEMA Public Assistance grant program

• Supervises a team of 5 to 10 Program Specialists

• Provides technical assistance to Public Assistance grant program subgrantees and the Grants Management Section staff

• Works with established processes, policies, and procedures pertaining to the FEMA and State recovery program

• Interprets applicable laws, rules, and regulations relating to the FEMA Public Assistance grant program

• Provides guidance and oversight to the Program Specialists in preparing documentation, invoices, and information to request reimbursement for approved, federally funded Public Assistance grants from Federal Emergency Management Agency (FEMA)

• Provides guidance and oversight in all Standard Operating Procedures for the Public Assistance Grants Management Section

• Monitors the progress of each assigned Program Specialist to ensure their professional growth and technical development

• Advises the Group Lead and/or upper management on all situations as needed

• Provides management with accurate and timely status reports

• Directs resources to complete set goals and accomplish the Section’s mission

• Monitors the progress of each assigned applicant to ensure that all Federal and State grant requirements are met and that files are closed in a timely manner

• Coordinates and/or works with applicants to gather/compile information and/or documentation to request eligible reimbursements

• Followed up with customers on unresolved issues.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.

• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
• Managed real estate closing process in compliance with applicable standards and legal requirements.
• Opened incoming orders and set up escrow files within [Number] hours of receiving purchase agreement.
• Followed-up on status of releases, policies, and return of recorded documents.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Collaborated with real estate agents and lenders to expedite closing times on property sales.
• Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
• Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
• Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
• Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.
• Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
• Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
• Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
• Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
• Increased accuracy in final settlement statements by thoroughly reviewing all calculations prior to distribution to relevant parties.
• Mitigated risks by diligently researching property histories and identifying any potential title issues that could impact the transaction''s success.
• Reduced errors in loan documentation by meticulously reviewing and verifying information prior to submission.
• Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
• Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
• Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
• Facilitated smooth closings for clients by managing deadlines and coordinating all parties involved in the transaction.
• Enhanced customer satisfaction by providing timely updates and addressing concerns promptly throughout the closing process.

• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.

• Trained new team members on best practices in e-commerce account management, fostering a culture of excellence within the organization.
• Oversaw inventory management efforts to maintain optimal stock levels while minimizing carrying costs.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Built relationships with customers and community to establish long-term business growth.