Morgan Lantvit
Rapid City,SD
Summary
Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Diagnostic Scheduler
Monument Health Rapid City Hospital
2024.01 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
EMT
Medical Air Rescue Company
2023.07 - 2024.01
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for transportation calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective response.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Facilitated timely patient transfers to specialized facilities for advanced care when necessary.
General Manager
Scooter's Coffee
2021.11 - 2023.06
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Barista
Dame Fine Coffee
2021.03 - 2021.11
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Assistant Income Manager/Rehab Aide
Advanced Rehab & Sports Medicine
2020.01 - 2021.02
- Accomplished multiple tasks within established timeframes.
- Completed insurance forms and billed insurance companies.
- Submitted insurance claims and updated patients' insurance information.
- Verified insurance eligibility and benefits and updated insurance information.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Described general insurance regulations and practice insurance contracts to clients.
- Enhanced patient comfort by providing support during transfers and ambulation.
- Maintained close communication with therapists regarding patients'' progress or concerns, enabling prompt adjustments to treatment plans when necessary.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Developed strong rapport with patients through attentive listening and compassionate communication, fostering trust throughout the rehabilitation process.
Administrative Clerk
Knox County Health Department
2018.10 - 2020.01
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Arranged meetings and appointments and updated records to assist management.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
- Boosted department efficiency with timely completion of assigned tasks such as drafting correspondence or reports for management review.
- Created and updated records and files to maintain document compliance.
Education
Bachelor of Arts - Business Administration
University of Pikeville
Pikeville, KY05.2018
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Effective Multitasking
- Telephone Etiquette
- Medical Terminology
- Microsoft Office Suite
- Maintaining confidentiality
- Clerical Support
- Leadership and team building
Timeline
Diagnostic Scheduler
Monument Health Rapid City Hospital
2024.01 - Current
EMT
Medical Air Rescue Company
2023.07 - 2024.01
General Manager
Scooter's Coffee
2021.11 - 2023.06
Barista
Dame Fine Coffee
2021.03 - 2021.11
Assistant Income Manager/Rehab Aide
Advanced Rehab & Sports Medicine
2020.01 - 2021.02
Administrative Clerk
Knox County Health Department
2018.10 - 2020.01
Bachelor of Arts - Business Administration
University of Pikeville
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