Morgan Lauderbaugh
Lakeland,FL
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Energetic and approachable hostess with experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
07.2023 - Current
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Transporter
Lakeland Regional Hospital
06.2021 - 03.2022
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Cleaned, sanitized and moved hospital equipment.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Provided physical support to patients through diverse types of mobility assistance.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Responded to emergency situations to help with lifting and transporting patients.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Helped other staff with patient transfers by moving patients between departments.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2024
Skills
- Reservation coordination
- Bill computation
- Front-of-house display creation
- Dining room management
- Reservations Coordination
- Conflict Resolution
- Kitchen staff coordination
- Group reservations management
- High-volume dining
- Guest Relations Management
- Guest Relations
- Active Learning
- Reservation planning
- Relationship Building
- Safe Food Handling
- Coordinating tasks
- Infection Control
- Greeting guests
- Customer Service
- Dining area maintenance
- Scheduling
- Patient Safety
- Equipment moving
- Scheduling Coordination
- Problem Resolution
- Exam Room Preparation
- Equipment Transportation
- Patient Escorting
- Transportation Procedures
- Medical Documentation
- Medical terminology knowledge
- Patient Communication
- Mobility Assistance
- Patient transportation
- Patient confidentiality
- Equipment management
- Patient Transport
- Equipment Disinfection
- Emotional Support
- Transportation
- Regulatory Compliance
- Eagerness to learn
- Hardworking
- High-level Patience
- Collaborative
- Works Well With Others
- Health Promotion
- Staff Coordination
Timeline
Restaurant Hostess
Outback Steakhouse
07.2023 - Current
Transporter
Lakeland Regional Hospital
06.2021 - 03.2022
High School Diploma -
Lake Gibson Senior High School