Morgan Layne
Clearwater,FL
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Assistant
BayCare Health System Inc.
Clearwater, FL
01.2026 - Current
- Coordinated patient intake, vital signs, and medical histories for Hematology/Oncology appointments.
- Prepared exam rooms, sterilized instruments, and maintained infection control standards.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Scheduled follow-up visits, coordinated referrals, and supported prior authorization workflows.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Advanced Urology Institute
Largo, FL
07.2024 - 01.2026
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Provided excellent customer service to patients by answering questions about medical procedures or medications.
Mobile Phlebotomist
Steady Hand Mobile Labs
Gainesville, Florida
06.2023 - 07.2024
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
- Maintained an organized work area by ensuring supplies were stocked, cleaned up after each procedure.
- Followed universal precautions when collecting specimens from different individuals in order to prevent cross-contamination.
- Communicated effectively with coworkers, supervisors and management personnel on a regular basis.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified patient identity prior to collecting sample using two forms of identification as required.
- Assisted with the training of new Mobile Phlebotomists by providing guidance and instruction on proper techniques.
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Reported any adverse reactions or unusual events experienced by patients during the collection process to supervisor immediately.
- Adhered to safety regulations while performing duties such as wearing gloves at all times when handling blood samples.
- Assisted in the preparation of reports regarding collected data for review by supervisors or physicians.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Successfully performed 1,000 venipunctures.
Sales Associate
Hudson's Furniture
Clearwater, Florida
06.2020 - 04.2023
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
- Created detailed sketches and drawings to illustrate design concepts to clients.
- Consulted with clients regarding budget considerations when purchasing furniture or fixtures.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients.
- Conducted site visits to assess existing conditions prior to beginning a project.
- Created mood boards featuring fabric swatches, paint chips and other visual elements used in designing a space.
- Researched current trends in furniture, fabrics, color palettes and accessories in order to recommend items that meet the client's style preferences.
- Worked closely with vendors to source products at competitive prices while maintaining quality standards.
- Worked closely with vendors to source products at competitive prices while maintaining quality standards.
To-Go Specialist
Chili's Bar and Grill
Gainesville, Florida
01.2019 - 03.2020
- Utilized cash register to accurately process customer payments.
- Engaged customers in friendly conversation while providing exceptional service.
- Exhibited excellent customer service skills while taking orders and helping customers with their selections.
- Communicated effectively with customers, kitchen staff, and management regarding any issues that arose during shifts.
- Successfully handled multiple tasks simultaneously while maintaining high standards of excellence.
- Ensured all orders were packaged correctly prior to delivery or pickup.
- Adhered to safety protocols at all times while working with hot surfaces and sharp objects.
- Managed inventory levels by restocking shelves as necessary.
- Applied problem-solving techniques to resolve customer complaints in a timely manner.
- Followed company policies and procedures when handling confidential information and money transactions.
Restaurant Hostess
Buffalo Wild Wings
Gainesville, FL
08.2016 - 12.2018
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Adhered to all safety regulations set forth by the restaurant management team.
- Balanced cash register at end of shift according to established procedures.
- Restocked condiments, silverware, napkins, tablecloths as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided menus and answered questions about menu items and specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
Education
Certification - BLS/CPR
American Heart Association (AHA)
Certification - Phlebotomy
National Phlebotomy Certification Examination
GED - undefined
GED Testing
Certified Medical Assistant - Medical Assistant
National Association of Health Professionals
Clearwater01-2026
Skills
- Patient assessment
- Infection control
- Medical terminology
- EMR / EHR
- HIPAA compliance
- Organizational skills
- Time management
- Problem-solving
- Communication proficiency
- Customer service
- Professionalism and ethics
Certification
- National Phlebotomy Certification Examination
- BLS/CPR, American Heart Association
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
BayCare Health System Inc.
01.2026 - Current
Medical Assistant
Advanced Urology Institute
07.2024 - 01.2026
Mobile Phlebotomist
Steady Hand Mobile Labs
06.2023 - 07.2024
Sales Associate
Hudson's Furniture
06.2020 - 04.2023
To-Go Specialist
Chili's Bar and Grill
01.2019 - 03.2020
Restaurant Hostess
Buffalo Wild Wings
08.2016 - 12.2018
GED - undefined
GED Testing
Certification - Phlebotomy
National Phlebotomy Certification Examination
Certification - BLS/CPR
American Heart Association (AHA)
Certified Medical Assistant - Medical Assistant
National Association of Health Professionals