Morgan Lee

via Aston Carter

• Joined as part of brand new Upcycling team within the Talent Acquisition org with primary focus on engaging with active referred candidates as well as past candidates
• Targeted/focused on Data Science and Research candidates with secondary focus on general Software Engineering candidates
• Review 50+ referred candidates a week
• Continuously hit monthly metrics for application submittals and candidate e-screens (over 200 candidates a month)
• Determined application requirements with detailed analysis of job descriptions and qualifications
• Operated and maintained applicant tracking and candidate management systems
• Provided valuable insight for management in regards to how the new Upcycling team could be more efficient

Converted to Full Time Employee (8/1/2022) from temp via Signature Consultants (8/16/2021) and continued to source candidates within Fitbit and Nest org ; began to transition from Sourcer to Recruiter

• Consistently hit or exceeded quarterly hiring goals, as well as weekly metrics
• Supported Software Engineering teams with focus on mobile engineers (Android and iOS developers) for Fitbit and Nest, as well as Engineering Management roles when needed
• Responsible for understanding all of Fitbit and Nests hiring needs (approximately 30-40 open roles at a time)
• Built inclusive and diverse pipeline, including participation in activities that contribute to organizational aspirational Diversity, Equity, and Inclusion goals set by Google
• Acted as a "Buddy" for junior sourcers and provided mentorship, as well as created documentation on Fitbit software engineering for future recruiting hires
• Lead Diversity Sourcing sessions with team
• Evaluated strengths and weaknesses of candidates by conducting recruiter phone interviews
• Operated and maintained applicant tracking and candidate management systems
• Worked directly with Hiring Managers to share qualified candidate profiles, collect feedback, and move through interview process, meeting weekly for updates
• Developed creative sourcing strategies including Boolean strings within Google to develop applicant portfolios for expected openings
• Provided exceptional experience for every candidate and referrer from initial reach-out throughout full life-cycle recruiting process
• Helped with piloting new recruiting tool (Hired) within Fitbit organization

• Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Created, implemented new hiring procedure which cut the process time by 20%
• Designed and created all forms for employment to be consistent with company
• Created and implemented training process for recruiting for both company and Sub ISOs
• Increased Call Center Representative retention from 25 active reps to 35 consistent active reps through routine check-ins and surveys
• Increased Sales Training groups from an average 10 a week to 15+ per week
• Consistently filled roles within clerical positions within two to three weeks from posted job date
• Trained and managed 5 recruiters
• Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
• Optimized recruitment by influencing leaders and key stakeholders across organization
• Owned weekly, monthly and quarterly business-specific reporting on departmental and team hiring goals
• Increased team results by leveraging metrics to track recruitment activities against goals

• Managed all logistics of recruitment efforts including sourcing, applicant contact, interviews, and reference checks
• Increased Call Center Representative room from 25 representatives to 35-40
• Increased Sales Training groups from an average 10 a week to 15+ per week
• Partnered with management to assure efficient hiring and selection processes that attract top talent and increase diversity throughout organization
• Facilitated effective alignment of individual, departmental, organization objectives with overall corporate priorities
• Sought out opportunities to and suggests ways to improve efficiencies and productivity

• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
• Educated customers on company systems, form completion and access to services
• Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
• Complied with data security and confidentiality policies to safeguard customer information
• Navigated multiple computer applications while conversing with customers
• Documented all call information according to standard operating policies and procedures

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Worked consistently with Square POS systems
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
• Engendered customer loyalty by remembering personal preferences and allergy information
• Taught employees how to meet customer needs with well-prepared beverages, clean facilities and delightful service
• Secured money and prevented losses with register and cash handling controls
• Developed staff skills through training and mentoring