Morgan Lehman
Powell,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
University Eye Specialists
02.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Flow Coordinator
Crothall Healthcare
05.2024 - Current
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Streamlined communication between departments, optimizing patient care and staff productivity.
Assistant Salon Manager
YellowHammer Salon Group
06.2023 - 05.2024
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Ensured consistent service quality by conducting regular staff training sessions on various techniques and practices.
- Contributed to a positive work environment with effective communication and teamwork among staff members.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Patient Flow Coordinator
Crothall Healthcare
12.2022 - 05.2023
- Supported medical professionals by maintaining necessary equipment and supplies in examination rooms.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Streamlined communication between departments, optimizing patient care and staff productivity.
Assistant Store Manager
F.Y.E
03.2022 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Salon Manager
Regis
09.2015 - 11.2019
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
Education
Cosmetology
Tennessee School of Beauty of Knoxville Inc
Knoxville, TN02.2013
High School Diploma -
Karns High School
Knoxville, TN05.2012
Skills
- Multitasking
- Customer service
- HIPAA compliance
- Patient scheduling
- Front desk operations
- Patient scheduling
Timeline
Medical Receptionist
University Eye Specialists
02.2025 - Current
Patient Flow Coordinator
Crothall Healthcare
05.2024 - Current
Assistant Salon Manager
YellowHammer Salon Group
06.2023 - 05.2024
Patient Flow Coordinator
Crothall Healthcare
12.2022 - 05.2023
Assistant Store Manager
F.Y.E
03.2022 - 12.2022
Salon Manager
Regis
09.2015 - 11.2019
Cosmetology
Tennessee School of Beauty of Knoxville Inc
High School Diploma -
Karns High School
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