Morgan Lester
College Station,TX
Summary
Motivated and dependable individual with exceptional customer service skills, seeking team atmosphere and growth potential.
Overview
4
4
years of professional experience
Work History
Finance Clerk
Lithia Chrysler Jeep Dodge
Bryan , Texas
03.2021 - 03.2022
- Managed and documented individual customer transactions simultaneously.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Documented financial data, files and records for contracted vendors.
- Drafted invoices in monthly company transactions.
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Provided exceptional service to customers requiring assistance such as account questions.
- Typed and submitted correspondence, memos, drafts and emails.
- Interacted with personnel in all departments, effectively building lasting relationships.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Front of House & Back of House Asociate
TX Burger
College Station, Texas
11.2020 - 07.2021
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Teacher - Pre-K
Prodigy Learning Center
College Station , Texas
02.2020 - 11.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supervised learning groups of students in classroom stations.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Front Team Member
Chick-fil-A
Bryan , Texas
08.2017 - 03.2019
- Accepted payments, returned change and issued receipts.
- Kept front end areas clean and organized for professional appeal to customers.
- Maintained current understanding of promotional ads and seasonal offerings.
- Managed customer concerns
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Bryan High School
Bryan, Texas 06.2017
Skills
- Monthly reporting
- Financial record keeping
- Invoicing procedures
- Data analysis
- Customer engagement
- Organization and Time Management
- Problem-Solving
- Quality Assurance
- Documentation and Recordkeeping
- Problem Solving
- Investigating Complaints
- Relationship Building
- Reliable and Responsible
- Time Management
- Work Planning and Prioritizing
- Collaboration and Teamwork
- Conflict Resolution
- Written and Verbal Communication
- Critical Thinking
- Calm and Pleasant Demeanor
- Customer Retention
- Liquor Law Compliance
- Student-centered learning
- Classroom management
- Student engagement
- Inquiry-based learning
- Child development
- Social-Emotional Learning training
Timeline
Finance Clerk
Lithia Chrysler Jeep Dodge
03.2021 - 03.2022
Front of House & Back of House Asociate
TX Burger
11.2020 - 07.2021
Teacher - Pre-K
Prodigy Learning Center
02.2020 - 11.2020
Front Team Member
Chick-fil-A
08.2017 - 03.2019
High School Diploma -
Bryan High School