Morgan Lindsey
Altoona,United States
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
Altoona, PA
08.2022 - Current
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Circulation Desk Worker
Penn State University
Altoona, PA
09.2022 - 05.2024
- Resolved patron complaints promptly and courteously.
- Provided information about library programs and services to patrons.
- Checked out books, magazines, CDs, DVDs, and other materials to patrons.
- Shelved returned items in appropriate locations within the library collection.
- Helped patrons locate materials in the library catalog system.
- Processed holds, interlibrary loans, reserves, renewals. for patrons.
- Sorted books, publications, and other items according to established procedures.
- Organized shelves throughout the library according to the Library of Congress classification standards.
- Answered routine inquiries and referred patrons to librarians.
- Opened and closed library during specified hours and secured library equipment.
Customer Service Associate
Martin's Food Stores
Altoona, PA
07.2021 - 07.2022
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept work area neat, clean, and well-stocked at all times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Answered phone calls from customers promptly and courteously.
- Educated customers on special pricing opportunities and company offerings.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Hostess
Olive Garden
Altoona, PA
09.2020 - 07.2021
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Verified reservations and wait times with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Accurately recorded customer information into reservation system.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Education
Bachelor of Science - Biology
The Pennsylvania State University
University Park, PA05-2026
High School Diploma -
Altoona Area High School
Altoona, PA06-2022
Skills
- Store Opening and Closing
- Teamwork and Collaboration
- Excellent communication skills
- Exceptional customer service
- Time Management
- Customer Service
- Cash Register Operation
- Merchandise Display
- Shipment Processing
- Product Recommendations
Timeline
Circulation Desk Worker
Penn State University
09.2022 - 05.2024
Sales Associate
Bath and Body Works, Limited Brands
08.2022 - Current
Customer Service Associate
Martin's Food Stores
07.2021 - 07.2022
Hostess
Olive Garden
09.2020 - 07.2021
Bachelor of Science - Biology
The Pennsylvania State University
High School Diploma -
Altoona Area High School
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