Morgan Lindstrom
Shift manager
Belton,TX
“The only wasted opportunity is the one not taken.”
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
Work History
Shift Manager
Popeyes® Louisana Kitchen
Temple, TX
07.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Crew Member
Popeyes® Louisana Kitchen
Belton, TX
04.2018 - 07.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Cooked batches of food according to standard recipes.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
- Observed customer purchases in line and differentiated between standard portions.
- Operated Type and Type kitchen gadgets to prepare meats, vegetables and condiments for service.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by Number%.
Crew Member
Burger King
Ellwood City, PA
11.2012 - 09.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
06.2011
- Elected Captain of Team
- I was dance captain and excelled
Skills
- Scheduling and Coordinating
- Customer Service
- Quality Standards
- Delegating Work
- Health and Safety Regulations
- Business Management Principles
- Maintaining Required Compliance
- Financial Management
- Opening and Closing Procedures
- Coaching and Mentoring
- Technical Proficiency
- Administration and Reporting
- Cash Handling
- Greet Guests
- Verbal and Written Communication
- Cost Management
- Payment Processing
- Employee Coaching and Motivation
- Interpersonal Skills
- Business Process Modeling
- Business Process
- Accurate Money Handling
- Job Assignments
- Inventory Control
- Shift Work
- Handling Customer Complaints
- POS Inventory System Operation
- Restaurant Operation
- POS Transactions
- Guest Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager - Popeyes® Louisana Kitchen
07.2022 - Current
Crew Member - Popeyes® Louisana Kitchen
04.2018 - 07.2022
Crew Member - Burger King
11.2012 - 09.2016
Belton High School - ,