Morgan Lingafelter
Port Angeles,WA
Summary
Dynamic and accountable administrative support specialist with extensive experience supporting operational functions and office management. Known for reliability, strong communication skills and fostering positive, high-performing work that improves efficiency and team productivity.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
DSHS
02.2020 - Current
- Coordinated scheduling and logistics for departmental meetings and events. This includes helping manage over 6 supervisory calendars.
- Schedules travel from start to finish including all forms of transportation - can manage business needs when supervisor is on leave/traveling.
- Managed correspondence and communications between team members and external clients.
- Developed and maintained personal filing systems to ensure easy access to critical documents.
- Serves as Records Coordinator for the Rates Dept. this includes redacting records and maintaining confidentiality of records by adhering to WAC, RCW, and DSHS policies.
- Assisted the Fiscal Dept. with daily payment registers and monthly transmittals. This process includes reviewing purchase line items, ensuring checks and balances have been met. Maintaining attention to detail for long durations.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items to avoid workflow disruptions.
Front Office Manager
ProActive SportsMed
02.2019 - 02.2020
- Oversaw daily front office operations, ensuring seamless patient flow and appointment scheduling.
- Developed internal processes to enhance patient and employee experience i.e: new filing process, created new timeframes and schedules to better meet clinic needs.
- Updated language of patient forms and internal standard operating procedure documents.
- Coordinated communication between locations to ensure optimized performance.
- Trained new front office staff and physical therapy aides on front office procedures enhancing overall efficiency.
- Led billing processes at the front office level- ensuring accuracy in patient accounts.
- Communicated with insurance companies daily to verify benefits.
Patient Coordinator
Cascade Eye and Skin Centers
02.2017 - 02.2018
- Enhanced patient scheduling efficiency by coordinating appointments and managing calendars.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on office procedures to ensure smooth operations.
- Facilitated effective communication between patients and medical staff for prompt issue resolution.
- Improved front office operations through multitasking, attention to detail, and organization.
- Provided exceptional customer service, addressing patient concerns professionally and promptly.
Flight Attendant
Horizon Air
01.2017 - 01.2018
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety protocols and regulations during all phases of flight.
- Assisted in emergency procedures, providing clear instructions to passengers when necessary.
- Coordinated cabin preparation and post-flight checks to maintain operational efficiency.
- Fostered positive relationships among crew members, promoting teamwork and effective communication in high-pressure environments.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Skills
- Professional communication
- Scheduling and calendar management
- Office administration
- Microsoft Office Suite
- Time management
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Critical thinking
- Data Entry
Timeline
Administrative Assistant
DSHS
02.2020 - Current
Front Office Manager
ProActive SportsMed
02.2019 - 02.2020
Patient Coordinator
Cascade Eye and Skin Centers
02.2017 - 02.2018
Flight Attendant
Horizon Air
01.2017 - 01.2018