Morgan Lisi
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Small Business Owner/Seller
Etsy
01.2020 - Current
- Specializing in operations management, marketing, customer service and social media ads
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Intern
Police Department
01.2021 - 04.2021
- Input data, discuss data, file documents, prepare evidence, store evidence and attend patrol with officers
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Animal Care Provider
Volunteer and Private
11.2018 - Current
- Providing pets with food and water, administering medication to pets according to instructions, assist with the cleaning and sanitizing of animal cages and kennels, and find suitable homes for animals
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Conducted thorough intake assessments for new arrivals, ensuring proper documentation of health history and behavioral tendencies.
- Educated the public about responsible pet ownership through informative presentations at local schools and community events.
Education
Associate Degree -
Housatonic Community College
Bridgeport, CT05.2021
Skills
- Strong observation
- Attention to detail
- Listening and verbal communication
- Problem-solving and critical thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call Management
- Fast Learner
- Teamwork and Collaboration
Timeline
Intern
Police Department
01.2021 - 04.2021
Small Business Owner/Seller
Etsy
01.2020 - Current
Animal Care Provider
Volunteer and Private
11.2018 - Current
Associate Degree -
Housatonic Community College