Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Lobb

Marion

Summary

Dynamic security professional with a proven track record at DSI, skilled in incident reporting and document management. Successfully developed training programs that enhanced team performance and compliance.


Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

8
8
years of professional experience

Work History

Security Officer

DSI
05.2023 - Current
  • Monitored premises to ensure safety and security of personnel and property.
  • Developed training programs to enhance team performance and compliance standards.
  • Implemented security protocols that improved operational efficiency and risk management.
  • Collaborated with law enforcement during investigations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Customer Service Representative

TurboTax
02.2023 - 04.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Processed tax filings and provided guidance on product features to enhance user experience.
  • Collaborated with cross-functional teams to identify areas for process improvement and implement solutions.

Team Leader

Whirlpool
02.2018 - 08.2022
  • Led cross-functional teams to enhance production efficiency and reduce operational downtime.
  • Oversaw training programs for new team members, improving onboarding processes and knowledge retention.
  • Developed and implemented process improvements that streamlined workflows and increased output quality.
  • Conducted regular performance evaluations, providing actionable feedback to enhance team productivity.

Education

Certificate - Fanuc Robotics

Rametec
Marion, OH
07-2019

Associate of Science - IT Networking

University of Phoenix
Phoenix, AZ
03-2009

Skills

  • Document management
  • Security guard license
  • Incident reporting
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Staff training

Timeline

Security Officer

DSI
05.2023 - Current

Customer Service Representative

TurboTax
02.2023 - 04.2023

Team Leader

Whirlpool
02.2018 - 08.2022

Certificate - Fanuc Robotics

Rametec

Associate of Science - IT Networking

University of Phoenix
Morgan Lobb