ECW
Morgan Lutz
Receptionist
Goshen,New York
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using ECW appointment scheduling system to manage over 3,000 patients weekly. Organized and accurate in managing patient flow. Highly-skilled phlebotomist with 1 year of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Server
Bone Yard Cantina
Warwick, NY
07.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Healey Brothers
Goshen, NY
04.2022 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
Server
Barrel 28
Florida, NY
06.2021 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Phlebotomist/Medical Assistant/Receptionist
CareStier Health Urgent Care
Monroe, NY
01.2020 - 11.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Verified appropriate lab couriers picked up collected lab specimens.
Server
Brian's Backyard BBQ
Middletown, NY
06.2015 - 11.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Medical Receptionist
Middletown Medical Group
Middletown, NY
02.2016 - 02.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed and filed financial documentation for accounting purposes.
Education
No Degree - Liberal Arts And General Studies
Cortland County Community College
Cortland, NY 05.2001 -
High School Diploma -
Goshen High School
Goshen, NY 09.2009 - 06.2013
Skills
High-volume dining
Software
Next Gen, MBA, EMR
Certification
PT - Phlebotomy Technician
Timeline
Server
Bone Yard Cantina
07.2022 - Current
Receptionist
Healey Brothers
04.2022 - Current
Server
Barrel 28
06.2021 - 07.2022
Phlebotomist/Medical Assistant/Receptionist
CareStier Health Urgent Care
01.2020 - 11.2020
Medical Receptionist
Middletown Medical Group
02.2016 - 02.2017
Server
Brian's Backyard BBQ
06.2015 - 11.2020
High School Diploma -
Goshen High School
09.2009 - 06.2013
No Degree - Liberal Arts And General Studies
Cortland County Community College
05.2001 -
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