Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

MORGAN LYON

Operations And Project Manager
Dover,New Hampshire

Summary

Creative and operationally minded, demonstrating significant initiatives in process improvements and operational efficiencies across multiple accounts. Skilled in budget and project management, showcasing a proactive approach to problem-solving and strategic planning. Creative and operationally minded. Proven as an effective communicator who employs a customer-focused approach.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Director of Facilities / Project Manager

C&W Services
02.2024 - Current
  • In partnership with City of Dover, responsible for year round facilities and maintenance operations in over 700,000sqft of education space, spread over 5 schools, including athletic complexes, fleet vehicles and machinery, as well as 42 FTEs.
  • Project manager for all CAPX and admin projects, including SOW development, scheduling, public bidding coordination, execution, invoicing, and close out. $4mil+ in projects completed in Summer 2024.
  • Champions comprehensive EHS program for staff, with monthly HIPO and Core training. Third party training as needed
  • Primary point of contact for all fire and life safety needs, including inspections, compliance and improvements.
  • In the process of developing a 25yr comprehensive asset maintenance plan, digitizing documentation in preparation to integrate to new asset management software.

Regional Operations Manager

C&W Services
4 2021 - 02.2024
  • Provided key support to Regional Operations Directors to over 150 employees in 3 states, totaling over $12mil in annual revenue.
  • Assisted in start-up programming/projects, contract management, and overall client support.
  • Actively managed P&L of $8mil and 40 FTEs in a multitude of trades and professions.
  • Served as primary contact for field employees in regards to all internal matters ranging from purchasing, HSSE training, IT, payroll/benefits, and third party training logistics.
  • Provided clients with regular costing/budget updates, QBRs, staffing improvements, and job safety analysis'.
  • Implemented process improvements on EH&S programs and deliverables, engaging with various areas of the EH&S team to collaborate and execute.

Area Director of Operations

Simon Property Group
6 2019 - 4 2021
  • Provided primary operational management to Kittery Premium Outlets (ME), and Lee Premium Outlets (MA), with direct oversight over 9 technical trades and janitorial employees, maintaining approx. 800,000sqft of mixed retail space.
  • Driver of company based initiatives in utilities spending through forecasting and consumption management. Identified and mitigated excessive or irregular usage through data analysis, and proactive reduction in scheduling and program modification.
  • Primary administrator of all contracted services and projects through scope creation, contract development, authorization processes, procurement, and negotiation. Provided auxiliary contract support to regional offices as well.
  • Serves as primary project manager for all capital and non-capital project life-cycles from development/RFP process through final payment and close out.


Account Manager / Director of Facilities

C&W Services
06.2017 - 06.2019
  • Acted as primary change agent at start of account, overhauling staff structure, protocol, documentation, SOP, training, and all aspects of client relations.
  • Developed multiple schedules and tracking programs to ensure continuity of staff performance across multiple trades, as well as improve impacts on all regulatory annual inspections.
  • Identified all building repair and maintenance needs, including long range planning. Managed quotes and budgets for all respective items.
  • Acted as primary project manager for all capital improvement and small projects, including asbestos abatements, hazardous waste removal, renovations, and mechanical upgrades.

Project Manager/Field Engineer

Add-On Data
01.2013 - 04.2014
  • Assisted in developing comprehensive proposal of a $750k+ west coast hospital IT hardware project by performing on-sight due diligence, and collaborated with suppliers and manufacturers to value engineer multiple contingency plans.
  • Provided onsite, in-person technical support across entire U.S.
  • Worked with national providers and manufacturers to meet logistics deadlines for remote projects.
  • Sourced, trained, and collaborated with remote service providers in multiple states to fortify national capabilities, while minimizing overhead and reduce project costs.






Education

BBA - Finance And Operations Management

University of Massachusetts Amherst
Amherst, MA
09.2004 - 06.2006

Skills

Project Management

Process Improvement

Operations Management

EH&S Management

Interests

Running, Golf, Hiking, Skiing, Hunting, Fishing, Gardening, Camping, DIY Home Improvement

Timeline

Director of Facilities / Project Manager

C&W Services
02.2024 - Current

Account Manager / Director of Facilities

C&W Services
06.2017 - 06.2019

Project Manager/Field Engineer

Add-On Data
01.2013 - 04.2014

BBA - Finance And Operations Management

University of Massachusetts Amherst
09.2004 - 06.2006

Regional Operations Manager

C&W Services
4 2021 - 02.2024

Area Director of Operations

Simon Property Group
6 2019 - 4 2021

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MORGAN LYONOperations And Project Manager