Morgan Michalowski
Milwaukee,WI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
The Outsider
06.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Collaborate with bartenders and management to ensure the best experience for both guests and staff.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Bar Lead
Glassnote Candle Bar
04.2023 - Current
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified distributors of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Developed creative drink menus, incorporating seasonal ingredients and popular trends to attract customers.
Bartender
Explorium Brew Pub
12.2023 - 03.2024
- Kept track of Mug Club and Whiskey Club membership and renewals
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server and Event Server
Central Standard Crafthouse & Kitchen
04.2022 - 11.2023
- Use Toast to ring in customer orders and process payments
- Consistently provide professional, friendly and engaging service
- Set up for large groups and events including weddings and business dinners
- Assisted coworkers by prepping food, delivering dishes to guests, and seating parties based on reservations
Server, Bartender and Supervisor
AJ Bombers
06.2020 - 05.2022
- Followed Covid-19 safety protocols while keeping server and bar stations stocked with condiments, liquor, and ice
- Used Toast to ring in customer orders and process payments
- Consistently provided professional, friendly and engaging service
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining guest satisfaction.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server and Bartender
Casablanca
04.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with Aloha to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Fine Arts: Photography, Communication Design
Milwaukee Institute of Art And Design
Milwaukee, WIHigh School Diploma -
Grafton High School
Grafton, WI05-2016
Skills
- Team leadership
- Menu development
- Record-keeping for production processes
- Mixology skills
- Effective time management
- Creative problem-solving
Certification
- BartendingLicense - 2023-current
Timeline
Cocktail Server
The Outsider
06.2024 - Current
Bartender
Explorium Brew Pub
12.2023 - 03.2024
Bar Lead
Glassnote Candle Bar
04.2023 - Current
Server and Event Server
Central Standard Crafthouse & Kitchen
04.2022 - 11.2023
Server, Bartender and Supervisor
AJ Bombers
06.2020 - 05.2022
Server and Bartender
Casablanca
04.2018 - 08.2019
No Degree - Fine Arts: Photography, Communication Design
Milwaukee Institute of Art And Design
High School Diploma -
Grafton High School
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