Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic

MORGAN MADDOX

GILBERT,AZ

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to the Application Engineer role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

BLENDED OIL SPECIALIST

Safety-Kleen
09.2023 - Current
  • Analyze market trends and regulations, uncovering new business opportunities.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Set and track sales goals, achieving measurable performance improvements.
  • Developed strategic plans in collaboration with team members, achieving financial targets while fostering a supportive work environment.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

FULL TIME STUDENT

Grand Canyon University
03.2022 - 09.2023
  • Collaborated on group projects to complete professional deliverables.
  • Completed rigorous readings as directed to support unit learning goals.
  • Utilized professor office hours to clarify topics needing elaboration.

DISTRIBUTION CENTER MANAGER

Van De Pol Petroleum
11.2016 - 03.2022
  • Led operations, ensuring product quality and service for diverse clients, enhancing efficiency.
  • Streamlined processes, achieving significant operational improvements and customer satisfaction.
  • Implemented strategies that improved service delivery, fostering strong client relationships.
  • Managed team to maintain product integrity, resulting in measurable operational success.
  • Analyzed supply chain data to identify bottlenecks, implementing solutions that resulted in noticeable gains in throughput.
  • Orchestrated cross-functional teams to improve service delivery, fostering a collaborative environment and shared success.

NATIONAL ACCOUNT MANAGER

Old World Industries
06.2015 - 11.2016
  • Cultivated distributor and fleet decision-maker relationships, boosting client engagement.
  • Proactively resolved potential issues, ensuring unwavering customer loyalty and satisfaction.
  • Conducted regular sales reviews with management, optimizing sales strategies and outcomes.
  • Analyzed distributor performance metrics to identify trends, facilitating strategic adjustments that drove noticeable sales gains.
  • Fostered productive relationships with key stakeholders, enhancing communication channels and ensuring alignment on sales goals.
  • Implemented targeted sales strategies, resulting in substantial improvements in market penetration and client retention.

OPERATIONS/SALES MANAGER

Pitstop Oil & Lube
04.2014 - 06.2015
  • Developed financial strategies boosting profitability by 20% and net profit by 103%.
  • Enhanced manager performance through coaching and performance plans.
  • Fostered team cohesion via empowerment and recognition.
  • Drove growth with strategic marketing and adapting to industry trends.
  • Implemented a customer feedback system, leading to noticeable improvements in service quality and increased client satisfaction.
  • Analyzed sales data to identify trends, enabling strategic adjustments that drove marked gains in revenue.
  • Fostered team collaboration through regular workshops, enhancing communication and shared goal achievement.

NATIONAL ACCOUNT MANAGER

North American Lubricants
02.2012 - 04.2014
  • Cultivated strategic relationships with key decision-makers and influencers, enhancing client trust.
  • Proactively resolved potential issues, ensuring 100% customer satisfaction and loyalty.
  • Conducted regular performance reviews with Sales Manager, optimizing sales strategies.
  • Trained client teams to maintain high standards in sales and service, boosting performance.
  • Streamlined strategic account plans, driving substantial growth in national sales performance and client retention.
  • Developed customized client engagement strategies, resulting in noticeable improvements in customer loyalty and satisfaction.

Education

General Education -

Grand Canyon University
Online
09.2023

Diploma -

Lakeview Centennial HS
Garland, TX
05.1995

Skills

  • Critical Thinking
  • Negotiation
  • Interpersonal Communication Skills
  • Sales
  • Problem Solving
  • Customer Service
  • Business Development
  • Sales Training
  • Market Penetration
  • Client Engagement
  • Supply Chain Optimization
  • Relationship Management
  • Operational Excellence
  • Cross-Functional Collaboration
  • Expert problem solving

Certification

Copilot Best Practices, Ethics and Regulatory Implications (Microsoft)

Foundations of Modern Mining (Coursera)

Introduction to Process Safety and Risk Analysis (Coursera)

Timeline

BLENDED OIL SPECIALIST

Safety-Kleen
09.2023 - Current

FULL TIME STUDENT

Grand Canyon University
03.2022 - 09.2023

DISTRIBUTION CENTER MANAGER

Van De Pol Petroleum
11.2016 - 03.2022

NATIONAL ACCOUNT MANAGER

Old World Industries
06.2015 - 11.2016

OPERATIONS/SALES MANAGER

Pitstop Oil & Lube
04.2014 - 06.2015

NATIONAL ACCOUNT MANAGER

North American Lubricants
02.2012 - 04.2014

General Education -

Grand Canyon University

Diploma -

Lakeview Centennial HS

Hobbies and Interests

Hiking, Camping, Beach Activities, Veterans Support

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