Years of professional experience in the Automotive industry
Morgan Magill
W
San Francisco,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and drive sales goals.
Overview
13
13
Work History
District Manager
Big O Tires & Service Center
Benicia, CA
08.2020 - 05.2023
- Supervised 6 locations (65 employees) to enforce high-quality standards of operation. Responsible for over $1.3 million in topline sales per month.
- Held meetings with team members to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Store Manager
Big O Tires & Service Center/Midas
San Francisco, CA
01.2012 - 05.2020
- Managed 3.5 million dollar a year store, achieved $292k monthly sales goal with 15+ employees.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Hired, trained and mentored new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Manager
Big O Tires & Service Center
San Francisco, CA
01.2010 - 01.2012
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adherence to service processes, and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Skills
Staff recruiting
undefinedTimeline
District Manager
Big O Tires & Service Center
08.2020 - 05.2023
Store Manager
Big O Tires & Service Center/Midas
01.2012 - 05.2020
Service Manager
Big O Tires & Service Center
01.2010 - 01.2012
Similar Profiles
Chase LalChase Lal
Mechanic's Helper at Big O Tires & Service CenterMechanic's Helper at Big O Tires & Service Center
Randy ScottRandy Scott
Owner/manager at Big O Tires & Service CenterOwner/manager at Big O Tires & Service Center
Robert MillerRobert Miller
Owner/Operator at Big O Tires & Service CenterOwner/Operator at Big O Tires & Service Center