Database Management
Morgan Malone
Operations Manager
FORT WALTON BEACH,FL
Summary
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Seasoned Operations Manager and talented leader with experience in applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day logistic activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Amelia Service Group
05.2024 - Current
- Maximized customer satisfaction through strategic development and implementation of effective practices.
- Increased profit by streamlining operations.
- Initiated strategic improvements in processes, achieving heightened productivity and decreased operational expenses.
- Evaluated operational metrics consistently to identify enhancement opportunities in logistics.
- Transformed logistics strategies effectively, ensuring responsiveness to dynamic market demands and client needs.
Sr. Partnership Relations Manager
Adventures In Missions
10.2019 - 05.2024
- Adhered to sales contract agreements and high-quality service delivery by coordinating volunteer teams and leveraging productive and open client communications.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Representative
Adventures In Missions
02.2017 - 10.2019
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Beer and Wine Purchasing Manager
Cost Plus World Market, Inc
12.2014 - 12.2016
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Implemented policies to reduce cost and eliminate waste.
Education
Bachelor of Science - Social Work
East Carolina University
Greenville, NC 09.2008 - 05.2012
Skills
Strategic management
Problem-solving
Logistics planning
Operational efficiency
Decision-making
Planning and implementation
Customer retention
Strategic planning
Staff management
Team leadership
Software
Spreadsheets
Word Processing Systems
Quickbooks
Timeline
Operations Manager
Amelia Service Group
05.2024 - Current
Sr. Partnership Relations Manager
Adventures In Missions
10.2019 - 05.2024
Customer Service Representative
Adventures In Missions
02.2017 - 10.2019
Beer and Wine Purchasing Manager
Cost Plus World Market, Inc
12.2014 - 12.2016
Bachelor of Science - Social Work
East Carolina University
09.2008 - 05.2012
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