Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Morgan Manning

Morgan Manning

Mesa,AZ

Summary

Dynamic leader with proven expertise in customer service and team leadership, notably enhancing customer satisfaction at Scottsdale Physicians Group. Skilled in conflict resolution and time management, adept at boosting team morale and streamlining operations for peak performance. Demonstrates exceptional decision-making and sales strategy application, driving significant improvements in service delivery and customer relations.

Work History

Assistant Manager

Revive Energy
09.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Representative

Scottsdale Physicians Group
04.2023 - 09.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Spa Receptionist

Hotel Valley Ho
04.2022 - 03.2023
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.

Education

High School Diploma -

Chaparral High School
Scottsdale, AZ
05.2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Sales strategies

Timeline

Assistant Manager

Revive Energy
09.2023 - 06.2024

Representative

Scottsdale Physicians Group
04.2023 - 09.2023

Spa Receptionist

Hotel Valley Ho
04.2022 - 03.2023

High School Diploma -

Chaparral High School
Morgan Manning