Morgan Marlatt
Carlisle,AR
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, records, customer service and front desk management. Offering successful experience in fast paced office setting with proven track record of providing exceptional customer service. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Receptionist
The Pediatric Clinic
12.2020 - Current
- Greeted incoming patients and families professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone promptly and directed incoming calls to correct departments.
- Managed multi-line phone system and pleasantly greeted patients in high call volume clinic.
- Managed over 50+ patient calls per day.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed appointments, communicated with patient, and updated patient records when scheduling.
- Scheduled patient appointments in respective doctors' calendars.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Implemented clinic policies and procedures for professional, cohesive patient care.
- Resolved patient problems and complaints.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dayschool Teacher
Pleasant Valley Church Of Christ
10.2013 - 12.2020
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Utilized creative teaching strategies to engage students in classroom.
- Utilized technology to develop instructional materials and activities for children.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior and activities following the day for parents records.
Education
No Degree -
Pulaski Technical College
North Little Rock, ARHigh School Diploma -
Sylvan Hills High School
Sherwood, AR05.2013
Skills
- Advising Patents
- Answer Phones
- Insurance Verification
- Payment Scheduling and Collection
- Schedule Patients
- Route Messages
- Computer Proficiency
- Overseeing Front Desk
- Patient Engagement
- Collecting Patient Demographics
- Adaptable and Flexible
Timeline
Receptionist
The Pediatric Clinic
12.2020 - Current
Dayschool Teacher
Pleasant Valley Church Of Christ
10.2013 - 12.2020
No Degree -
Pulaski Technical College
High School Diploma -
Sylvan Hills High School
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