Morgan Marnocha
Maineville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Park Services Area Supervisor
Kings Island Amusement Park
04.2017 - Current
- Resolves issues through active listening and open-ended questioning, escalating major problems to manager.
- Manages, develops and trains staff, establishes and monitors goals, and conducts performance reviews
- Coordinates individual duties after careful evaluation of each employee's skill level and knowledge.
- Handles spills, accidents and other cleaning emergencies to maintain cleanliness standards
- Set schedules for 20+ leadership staff by planning and designating shifts and hours.
- Manages time cards and resolves timekeeping issues for 160+ associates
- Immediate responses to calls on park security, safety, and cleanliness
- Planning social networking/morale events for associates
- Responsible for aiding in set up and tear down of seasonal events that require timely project completion
- Provides customer care by responding to requests, and collaborates with staff members to enhance customer service experience
Education
Bachelor of Arts - International Studies - Security & Intelligence
Ohio State University
Columbus, OH05.2023
Minor - Russian
Ohio State University
Columbus, OH05.2023
Skills
- Issue Resolution
- Park Management/Maintenance
- Customer Service
- Team Leadership and Team Building
- Intermediate Russian Language Skills
- Aerial Boomlift Certification
Timeline
Park Services Area Supervisor
Kings Island Amusement Park
04.2017 - Current
Bachelor of Arts - International Studies - Security & Intelligence
Ohio State University
Minor - Russian
Ohio State University
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