Hi, I’m
Morgan Mathews
Macon,GA
Summary
Office Manager with over 5 years of experience in managing essential business functions. Proven ability to enhance productivity and service quality across multiple office environments. Strong organizational skills with a focus on task prioritization and deadline management.
Overview
13
years of professional experience
1
Certification
Work History
Real Property Management VestaMacon
Office Manager
05.2021 - Current
Job overview
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Coordinated meetings and department activities to ensure effective communication.
- Maintained organized filing system for records, correspondence, and documents.
- Trained new hires on office policies and procedures to enhance onboarding experience.
- Supervised staff, and delegated tasks to optimize productivity.
- Conducted interviews for prospective employees and provided recommendations to HR.
- Managed office inventory by placing supply orders to maintain adequate stock levels.
Marshalls & HomeGoodsMcDonough
Administrative Coordinator
09.2019 - 04.2021
Job overview
- Coordinated scheduling, logistics, and catering for events and projects.
- Organized filing systems for sensitive documents, ensuring confidentiality and accessibility.
- Maintained accurate records of employee attendance, vacation requests, and absences.
- Delegated tasks to staff while setting priorities and goals for enhanced productivity.
- Acted as liaison between departments to facilitate communication and project collaboration.
- Managed incoming mail distribution and outgoing courier services efficiently.
- Assisted with onboarding new employees by providing essential training materials.
- Updated office policies and procedures manual to align with industry standards.
Premier Accounting Services, LLCJeffersonville
Payroll Associate
01.2018 - 07.2019
Job overview
- Processed payroll for up to 500 employees bi-weekly, ensuring accuracy in hours and deductions.
- Maintained compliance with federal, state, and local wage laws through continuous monitoring of legislation.
- Developed detailed payroll documentation and procedure guides to enhance operational efficiency.
- Accurately issued paychecks and earnings statements electronically, improving distribution speed.
- Coordinated distribution of annual W-2 forms, ensuring timely delivery to employees.
- Audited year-end W-2 forms for accuracy prior to employee distribution.
- Resolved employee payroll inquiries related to taxes, deductions, and vacation accruals effectively.
- Trained payroll staff on systems and procedures to maintain high performance standards.
Fifth Third BankLouisville
Lead Customer Service Representative
09.2012 - 01.2017
Job overview
- Maintained up-to-date knowledge of company products and services to enhance customer interactions.
- Coordinated inter-departmental communication to ensure seamless workflow across all channels.
- Assisted in resolving escalated customer complaints, delivering effective solutions promptly.
- Conducted regular training sessions on customer service techniques for staff development.
- Developed strategies to enhance overall quality of customer experience and satisfaction.
- Provided guidance and support to customer service representatives for improved performance.
- Ensured compliance with applicable laws and regulations in customer service operations.
- Managed key account service, fostering loyalty through exceptional support.
Education
Ivy Technical Community CollegeSellersburg, IN
Associate of Applied Science from Business Administration And Management
12-2022
University of LouisvilleLouisville, KY
BBA from Business Management
Skills
- Office management
- Payroll administration
- Document organization
- Staff supervision
- Inventory management
- Event coordination
- Training and coaching
- Conflict management
- Data entry
Certification
- Notary Public
Timeline
Office Manager
Real Property Management Vesta
05.2021 - Current
Administrative Coordinator
Marshalls & HomeGoods
09.2019 - 04.2021
Payroll Associate
Premier Accounting Services, LLC
01.2018 - 07.2019
Lead Customer Service Representative
Fifth Third Bank
09.2012 - 01.2017
Ivy Technical Community College
Associate of Applied Science from Business Administration And Management
University of Louisville
BBA from Business Management
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