Morgan Mathis

• Increased revenue by 64% within 12 months.
• Increased overall gross profit by 76% within 12 months
• Increased the company's hours by 28% within the first 90 days.
• Managed a team of 50+ employees
• Oversee all operations and staff, ensuring the highest quality of care and client experience.
• Lead the team to have a vision for growth and implement the company culture.
• Effective and successful in assigning key responsibilities to team members based on strengths, and providing leadership guidance to support staff.
• Energetic and goal-driven, with problem-solving skills to foster and improve overall operational success.
• Completed field and in-home consultations for clients and partners promote Comfort Keepers' services.

• Led weekly meetings with Operations Managers to review progress, address challenges and drive timely task completion
• Monitored and analyzed performance data, identifying areas of improvement, and developing corrective action plans
• Traveled and managed over 5 locations per week to manage each office and perform reviews of individual managers and support staff
• Collaborated with cross-functional teams to align operations with corporate objectives
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Spearheaded operational procedures and processes to improve efficiency and optimize operations

• Build and establish new business referrals
• Generated new business with marketing initiatives and strategic plans.
• Develop proposals.
• Negotiated and closed long-term agreements with new clients in four territories.
• Increased sales by 6% within the first 90 days
• Assisted with mentorship within office setting and created new ideas and marketing material
• Built relationships with customers and community to establish long-term business growth
• Established relationships with key decision-makers within the customer's organization to promote growth and retention

• Created in-depth training for all new Director of Operations
• Development of e-learning training materials and activities to enhance learning experiences
• Organized and edited training manuals, multimedia visuals aids, and other educational materials
• Directed training to enhance participants' skills and coordinated marketing visits to established and new partners with Directors
• Mentored and supported Directors of Operations, Scheduling Managers, and Recruiting Managers via phone, email and zoom calls for all operational needs

• Managed daily operation tasks and managed a team of field staff 20+
• Recruited top talent to maximize office profitability

Caregivers, CNA's, and Scheduling Manager.

• Utilized organizational information when verifying company hours and submitted payroll
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Updated training processes by reviewing documentation, leveraging feedback from associates, and working with legal and compliance teams
• Collaborated with Director for Marketing/Sales and grew the Greenville, SC office by breaking three records company wide
• Purposed new ideas/policies that are in place for the Greenville location

• Supported patient care excellence via planning and coordinating with the care team
• Determined need for special assessment activities for complex cases, effectively handling care plans
• Completed resident assessments in accordance with current regulations and guidelines
• Updated policies and procedures, leading to continuous improvement of resident assessments and care
• Interacted with team members across departments to research and resolve customer issues
• Delivered prompt service to prioritize customer needs
• Conducted orientation with company's policies and handbook

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Trained new staff for daily operations and open/closing
• Provided positive first impressions to welcome existing, new, and potential customers
• Assessed customer needs and utilized suggestive selling techniques to drive sales