Morgan Matthews

• Provide oversight of all youth enrichment programming to ensure program operations are in strict ordnance with applicable federal, state, and local laws; funding/licensing/contracting regulations and other requirements
• Develop and manage youth enrichments programming and events ensuring program goals and objectives are being met
• Develop program assessment protocols for evaluation and improvement
• Develop and maintain integral business relationships with all stakeholders including clients, employers, and funders to ensure quality service delivery and successful outcomes
• Track and monitor success of programming to ensure accuracy and identify areas for improvement

• Foster strong, long-term relationships with clients, providing ongoing styling advice and maintaining an in-depth understanding of their evolving preferences.

Assess client needs and preferences through ongoing consultations, tailoring wardrobe selections to suit their style, body type, and lifestyle.

Monitor and analyze client purchasing behavior to proactively suggest relevant products, optimizing sales and client satisfaction.

Collaborate with the inventory team to manage stock levels and ensure availability of popular items, aligning product offerings with client demand.

Consistently exceeded company KPIs, achieving a 51% Keep Rate compared to the target of 48.79%, driving customer satisfaction and retention.

Maintained an exceptionally low Buy 0% metric at 11.21%, well below the company’s target of 18.41%, optimizing customer purchasing behavior and reducing unnecessary returns.
Surpassed the Successful Fix rate, achieving 84%, well above the target of 72%, ensuring high levels of customer satisfaction and brand loyalty.

• Supervise and evaluate youth enrichments programs developed for at-risk youth
• Ensure diverse programming including recreational sports related activities are being implemented daily and are following best practices
• Asses the needs of at-risk youth to ensure the recreation programming meets their needs
• Coordinate and lead team meetings to track and monitor progress of programming
• Maintain a cost effective monthly and yearly budget for the recreation department
• Coached, mentored and training team members in order to improve their job performance

• Manage all program operations of the Mentoring Program for at-risk youth and adults
• Design and implement Mentor Program policies/procedures
• Establish, support, and oversee all mentor matches
• Design and implement ongoing training for mentors
• Enter mentoring related data into spreadsheets & various databases

• Organized and facilitated recreation and leisure-learning activities for at risk youth & adults based on assessed needs
• Coordinated and planned off-center trips and events for students
• Explained principles, techniques, and safety requirements of different activities to students to prevent injury
• Promoted a fun, safe, and inclusive environment by monitoring activity of students to identify & address behavioral issues
• Documented case notes on students to monitor any progress or regression as needed

Supervised and coordinated learning and developmental activities for children ranging from infants to thirteen years of age.

Organized community outreach events and parent meetings to gather feedback and improve program delivery.

Conducted ongoing assessments of children’s behavior and development, providing feedback to parents and adjusting care plans accordingly.

Fostered a safe and supportive environment, promoting physical and emotional well-being through structured activities.

Provided leadership in classroom settings, maintaining communication with families and ensuring the overall safety and engagement of the children under care.

Developed and implemented daily schedules, ensuring that resources and staff were allocated effectively to meet the developmental needs of each child.