Summary
Overview
Work History
Education
Skills
Websites
Certification
State Requirements - Fingerprint Clearance Card
Volunteer Experience
Timeline
Generic

Morgan Maxwell

Summary

Compassionate and dedicated professional with extensive experience in providing trauma-informed care and case management support to asylum seeking individuals and families. Skilled in conducting client assessments, developing client-centered service plans, and ensuring the safety and stability of children and families facing crisis situations. Proficient in crisis intervention, community resource navigation, and collaboration with diverse teams and stakeholders. Bilingual in English and Spanish, facilitating effective communication with clients from diverse backgrounds. Seeking a position with the International Rescue Committee to contribute expertise to its Home-Study Post Release Services Program, with a strong desire to make a positive impact on the lives of unaccompanied children and their families.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Children and Families Coordinator

International Rescue Committee, IRC
10.2022 - Current
  • Successfully established and operationalized the Children and Families' program at the Welcome Center, significantly enhancing the provision of services for asylum-seeking children and families. Developed and implemented Standard Operating Procedures to ensure the safety and stability of all shelter residents.
  • Co-facilitated and collaborated with IRC's Safeguarding Technical Assistants to create a Welcome Center-specific Safeguarding training, ensuring staff members were equipped with the knowledge and skills to protect and support clients, demonstrated proficiency in training development and facilitation.
  • Served as the primary Point of Contact for incoming and outgoing referrals for unaccompanied minor age-out clients, liaising with external resources such as ImportaMi and the Young Adult Case Management Program, showcasing effective communication, coordination, and resource navigation skills.
  • Established professional and trusting relationships with age-out unaccompanied minor clients, providing essential case management support and ensuring a smooth transition into our care as they reached their 18th birthday, displaying empathy, rapport-building, and client support skills.
  • Implemented efficient inventory management practices, ensuring the availability of essential supplies for uninterrupted service delivery.
  • Developed strong partnerships with community stakeholders, including Save the Children, resulting in increased access to resources and support for program participants.
  • Implemented effective data collection and reporting mechanisms, contributing to program monitoring, and reporting for internal and external purposes.
  • Demonstrated leadership and team collaboration skills, actively participating in program meetings, staff development activities, sharing relevant workshops highlights,and contributing to the overall success of the team.
  • Provided efficient support and direct supervision to ASF Shelter Aides and volunteers, fostering professional development and engagement in asylum seeker services.

Asylum Seekers and Families Specialist

International Rescue Committee, IRC
02.2021 - 10.2022
  • Maintained a clean, safe, and organized shelter environment, fostering a sense of security and comfort for clients, volunteers, and staff.
  • Demonstrated effective client-centered support by facilitating comprehensive intakes and ensuring clients' access to essential services.
  • Responded promptly and effectively to client distress situations, demonstrating strong crisis management skills and commitment to client safety and support.
  • Cultivated a positive and supportive atmosphere within the shelter, effectively addressing client and volunteer inquiries with empathy and enthusiasm.
  • Actively contributed to program development and growth initiatives, leveraging insights from frontline experiences to enhance service delivery and client outcomes.

Project Coordinator

Southwellness LLC
06.2020 - 01.2021
  • Spearheaded the development of the Covid-19 division within a medical care clinic, fostering key stakeholder relationships with the Maricopa County Department of Public Health to provide essential health services to residents affected by the pandemic.
  • Educated patients and community members on CDC guidelines, sanitation protocols, and Covid-19 testing options, demonstrating strong communication and education skills.
  • Established trusted partnerships with community leaders and organizations, including school districts, faith based groups, non-profits, and community centers, showcasing strong relationship-building abilities.
  • Conducted research and identified suitable testing sites for community events based on community needs and county guidelines, highlighting strategic planning and problem-solving skills.
  • Managed all aspects of testing events, including site selection, staff coordination, compliance, and documentation, demonstrating strong project management and leadership abilities.
  • Developed and implemented structured processes for testing task orders and event organization, ensuring efficiency and adherence to project timelines.
  • Provided individualized patient care and education to diverse patient populations, including individuals experiencing homelessness, memory care residents, and refugee populations, showcasing empathy, cultural competence, and patient advocacy skills.

Childcare

Various Family Employers
06.2017 - 10.2022
  • Established a safe and nurturing environment for infants to elementary-aged children, prioritizing their physical and emotional needs.
  • Cultivated trusted relationships with diverse families, effectively communicating daily updates on children's growth, routines, and overall well-being.

Server

Phoenix Public Market Café
08.2019 - 03.2020

Server

Flying Pig Pub and Kitchen
06.2018 - 10.2018

Server

Master's Kitchen and Cocktail
04.2018 - 10.2018

Server

Las Brisas Restaurant
01.2018 - 03.2018

Server, Catering Delivery/ Wedding Staff

Babbo Italian Eatery
09.2008 - 06.2017

Education

Urban And Metropolitan Studies, Non-Profit Management -

Arizona State University
Phoenix, AZ

General Studies -

Glendale Community College
Glendale, AZ
05.2014

Skills

  • Client-Centered Service Delivery
  • Child and Family Advocacy
  • Case Management
  • Trauma-Informed Practices
  • Psychological First Aid
  • Community Resource Navigation
  • Cross-Cultural Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Bilingual Proficiency
  • Program Development and Improvement
  • Flexibility in Changing Environments

Certification

UNICEF, 08/22/2022, Basic Mental Health & Psychosocial Support for Migrant Children and Families Training

State Requirements - Fingerprint Clearance Card

AZ Level One Fingerprint Clearance Card (06/09/2020)

Volunteer Experience

  • UNCHR Greece, Vial Refugee Camp, Chios, Aegean, Greece, 05/2023, Played a crucial role in executing a job fair in Vial refugee camp for newly arrived refugees by initiating line control, connecting individuals to resume experts, translators, and interviews with future employers.
  • Refugee Biryani & Bananas, Chios, North Aegean, Greece, 05/2023, Joined the RBB team as lead driver during a community-centered 2-week aid distribution event, providing hygiene and food packs to asylum seeking individuals, families, and unaccompanied minors living in Vial refugee camp and surrounding areas. Swiftly adapted to changes in driving conditions abroad, client demographic, and operational protocols. Demonstrated critical thinking skills in distribution set backs, and closely shadowed CEO of RBB throughout the duration of the project gaining additional non-profit management skills and cultural knowledge.
  • Gathering Humanity, Phoenix, AZ, Provided age-appropriate activities and ensured the safely of refugee children during an afternoon-long refugee baby shower.
  • AZ-CA Humanitarian Coalition, San Luis, Arizona,
  • PILAglobal, Canyon Nest, Tijuana, Mexico, 09/2022, A weeklong immersive international volunteer opportunity serving as temporary educator, providing thought-provoking activities, encouragement of self-expression, and demonstrating ways to create a safe space among students in an age-appropriate manner. Mindfully took note of protocols, activities, and goals of the Canyon Nest to bring ideas to current work as Children and Families Coordinator at the Welcome Center, developed career skills and knowledge of migrant families and children's needs.
  • International Rescue Committee, Welcome Center, Phoenix, AZ, 09/2020 - 02/2021, Welcome clients upon arrival to Phoenix; accompany clients to appointments and ensure safe passage upon departure. Provide childcare and management of group Children's playrooms while ensuring safety through setting of boundaries, teaching emotional regulation skills, and maintaining a nurturing environment. Volunteer of the Month – January 2021
  • ProtectAZ, Phoenix, AZ, 03/2020 - 06/2020, Teamed with knowledgeable medical and non-medical professionals during the Covid-19 pandemic to provide Coronavirus testing, materials, and education to under-served communities and at-risk populations including immigrant communities, seniors, tribal nations, and uninsured community members. Engaged patients with ease to provide detailed explanation of the testing process. Assisted with filling out and translating basic documents for Spanish speakers prior to and post testing. Mastered several new medical databases, organized patient information, and caringly communicated patients' test results. Collaborated as a team to navigate new information provided by the CDC and continually brainstormed new ideas to efficiently conduct operations.
  • Justa Center, Phoenix, AZ, 08/2017 - 10/2017, Provided hands-on aide and administrative support to homeless seniors by assisting with computer work, helping to apply for government benefits, and setting client appointments with Social Security. Served members daily lunches, maintained clothing closet, stocked the food pantry and packaged food boxes to be sent out to housed clients. Distributed clothing, hygiene products and towels to be used for client showers at the center.
  • Kino Border Institute, Nogales, SON, Mexico, 2017, 2019, Organized clothing donations and meal distribution/cleanup for a migrant aid center situated on the U.S/MX border.

Timeline

Children and Families Coordinator

International Rescue Committee, IRC
10.2022 - Current

Asylum Seekers and Families Specialist

International Rescue Committee, IRC
02.2021 - 10.2022

Project Coordinator

Southwellness LLC
06.2020 - 01.2021

Server

Phoenix Public Market Café
08.2019 - 03.2020

Server

Flying Pig Pub and Kitchen
06.2018 - 10.2018

Server

Master's Kitchen and Cocktail
04.2018 - 10.2018

Server

Las Brisas Restaurant
01.2018 - 03.2018

Childcare

Various Family Employers
06.2017 - 10.2022

Server, Catering Delivery/ Wedding Staff

Babbo Italian Eatery
09.2008 - 06.2017

Urban And Metropolitan Studies, Non-Profit Management -

Arizona State University

General Studies -

Glendale Community College
Morgan Maxwell