Morgan McBride
Elk Grove,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Intech Mechanical
Roseville, United States
11.2021 - Current
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 50-75 daily calls.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed dispatching, routing and tracking of 20 fleet vehicles.
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Dispatcher
Evolution Mechanical, Inc
Lodi, United States
08.2021 - 11.2021
- Directed dispatching, routing and tracking of 7-15 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 75-100 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Accounts Receivable
Clarke
Sacramento, United States
03.2020 - 02.2021
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over 30-90 days.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
Install Coordinator
Bonney Plumbing
08.2019 - 02.2020
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Directed projects according to schedule and quality demands.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Lead HVAC Dispatcher
Trade Center dr
Rancho Cordova, California
07.2018 - 08.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 50-75 daily calls.
- Directed dispatching, routing and tracking of 15-20 fleet vehicles.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Receptionist
ECO Roof and Solar
Denver, Colorado
08.2017 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
Education
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Brighton High School
Associate of Arts (A.A - Business Administration and Management
Front Range Community College
2015
Skills
- Top Skills
- Customer Service
- Dispatching
- Technical Support
Timeline
Service Coordinator
Intech Mechanical
11.2021 - Current
Dispatcher
Evolution Mechanical, Inc
08.2021 - 11.2021
Accounts Receivable
Clarke
03.2020 - 02.2021
Install Coordinator
Bonney Plumbing
08.2019 - 02.2020
Lead HVAC Dispatcher
Trade Center dr
07.2018 - 08.2019
Receptionist
ECO Roof and Solar
08.2017 - 04.2018
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Brighton High School
Associate of Arts (A.A - Business Administration and Management
Front Range Community College
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