Morgan McCauley
Huntington Beach,CA
Summary
Results-driven professional with a versatile background in hospitality, administrative assistance, and customer success management. Proven ability to cultivate strong client relationships, optimize operations, and elevate customer satisfaction. Expertise in multitasking, coordinating cross-functional teams, and implementing process improvements to drive efficiency. Passionate about delivering exceptional service and eager to join a dynamic company that values professional growth and career advancement.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
IT Proactive
01.2024 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Boosted user functionality by developing seamless website design, usability and technology.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Legal Administrative Assistant
McCarthy Building
05.2023 - 10.2023
- Perform an array of clerical tasks to provide support to lawyers and paralegals in their day-to-day activities
- Create and organize information, and generate reference tools for easy use by the office
- Prepare and format legal and management reports
- Maintain and update databases and tracking systems
- Ensure efficient and effective administrative information and assistance
- Ability to work under pressure and meet deadlines
- Maintained a high level of professionalism and provided excellent customer service to all company clients
General Manager (Recruitment & Operations)
Aloha Grill
06.2020 - 02.2023
- Supervised key business accounts and negotiated food and beverage contracts with retailers
- Oversee daily operations of kitchen, dining room, and bar areas in a $1.9 million restaurant
- Analyzed market trends and weekly revenue to launch new business strategies
- Responsible for the strategic marketing and advertising efforts that increase brand awareness, exposure, and overall revenues by 30%
- Performed payroll duties and conducted reports detailing revenue progress, sales trends, and forecasts
- Analyzed staffing requirements and ensured efficient compliance to production schedules and budget for all production processes
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Education
Bachelor of Arts - Sociology
California State University, Fullerton
Fullerton, CA05-2022
Skills
- Communication Skills
- Computer Literacy
- Customer Service
- Database Management
- Documentation Review
- Leadership
- Time Management
- Inter-department collaboration
- CRM software
- Chat platforms
Timeline
Customer Success Manager
IT Proactive
01.2024 - Current
Legal Administrative Assistant
McCarthy Building
05.2023 - 10.2023
General Manager (Recruitment & Operations)
Aloha Grill
06.2020 - 02.2023
Bachelor of Arts - Sociology
California State University, Fullerton
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