Summary
Overview
Work History
Education
Skills
Timeline
Generic
MORGAN MCCLAIN

MORGAN MCCLAIN

Plano

Summary

Keen collaborator, proficient at working closely with team members to create a synergistic work environment. Adept at cultivating a warm and inviting experience. A fair, genuine, and motivated individual that dedicates her time to maintaining and elevating the value and charm of an entertainment-oriented establishment.

Overview

8
8
years of professional experience

Work History

Manager/Bartender/Social Media Coordinator

The Fillmore Pub
09.2021 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Created and curated monthly selections of specialty cocktails; designed the artwork for specials boards; created videos and pictures to evolve and grow the pub's social media presence; Set up and promoted special events like concerts and private parties.
  • Developed and maintained relationships with patrons, acquired regular clientele, and left lasting impressions with new customers.

Utility Bill Pay Specialist

ProStar Energy Solutions
04.2022 - 03.2024
  • Managed the procurement and payment of utility bills for large clients with locations across the United States and Canada.
  • Collected and entered invoice data into a system called EnergyCAP to monitor the usage of utilities for each service address.
  • Researched and resolved discrepancies between invoices and payments.
  • Tracked and monitored vendor payments to ensure timely payments.
  • Generated weekly reports to check for missing invoices.

Food & Beverage Dept. Supervisor

Iron Mountain Hot Springs
11.2019 - 09.2020
  • Provided structure and leadership for the cafe team in order to set them up for success.
  • Created a list of 'Server Absolutes'; step-by-step guidelines for employees to follow when assisting guests.
  • Handled food and beverage orders and inventory.
  • Prepped food and beverages to sell in the cafe.
  • Provided guests with outstanding customer service to ensure they left with a good experience.
  • Hand-picked vendors to provide a well-rounded selection of alcoholic beverages.
  • Ensured compliance with all safety regulations across the department.

Technical Support Representative

Thomson Reuters Corp.
10.2017 - 08.2019
  • Assisted tax professionals with any issues, questions, or concerns involving their tax software.
  • Analyzed data from customer surveys to identify trends in customer needs and requests.
  • Guided customers through the research website to locate information on legal cases, tax laws, tax forms, news articles, and other documentation.
  • Created a bridge of communication between the corporation's editors and the customers for clarification on information provided on the website and in print-based products.
  • Troubleshot customer inquiries related to software and hardware issues.

Education

High School Diploma -

Naaman Forest High School
Garland, TX
06.2012

Skills

  • Quick Study

  • Critical thinking and problem solving

  • Customer Relations and Communication

  • Proficient in Microsoft Office

  • Impeccable Memorization Skills

Timeline

Utility Bill Pay Specialist

ProStar Energy Solutions
04.2022 - 03.2024

Manager/Bartender/Social Media Coordinator

The Fillmore Pub
09.2021 - Current

Food & Beverage Dept. Supervisor

Iron Mountain Hot Springs
11.2019 - 09.2020

Technical Support Representative

Thomson Reuters Corp.
10.2017 - 08.2019

High School Diploma -

Naaman Forest High School

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