Morgan McCrillis-Howard
Houston,TX
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Gatesway Foundation Inc.
07.2021 - 07.2023
- Successfully developed and implemented new admissions process by optimizing communication strategies between departments, improving collaboration and efficiency.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Lead Corporate Trainer
Kerbey Lane Café
09.2013 - 05.2020
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Promoted culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
Education
Bachelor of Arts - Social Work
Walden University
Minnesota City, MN08.2024
Skills
- Compassionate and Professional
- Effective Communicator
- Case Management
- Client Advocacy
- Conflict Resolution
- Strong Organization
- Critical Thinking
- Crisis Intervention
References
Available upon request.
Timeline
Admissions Coordinator
Gatesway Foundation Inc.
07.2021 - 07.2023
Lead Corporate Trainer
Kerbey Lane Café
09.2013 - 05.2020
Bachelor of Arts - Social Work
Walden University