Morgan McCutcheon
Chesapeake,VA
Summary
Dynamic professional with experience in many different fields, skilled in multitasking and customer service. Proven ability to streamline operations and enhance customer/patient interactions in high-pressure environments. Proficient in Microsoft Excel, ensuring accurate data management while fostering teamwork and adaptability among staff. Committed to delivering exceptional service and quality outcomes.
Overview
9
9
years of professional experience
Work History
Front of House Staff
Bakers Crust
Chesapeake, VA
09.2017 - Current
- Hostess: Greet guests in a timely manner and escort them to the respective seating area. Follow a rotation and help with the flow of the restaurant.
- Server: Wait on a multi-table section with high volumes. Multitask doing running side work and ensuring customers are satisfied. Answer any questions regarding the menu or allergy concerns.
- Cocktail: Assist the Bartender with making drinks, taking care of guests, and restocking items that are low. Maintain a full bar and make drinks for the dining room.
- Expo: Ensured food presentation met quality standards before delivery. Assist with keeping the kitchen in order.
- To-Go/Counter: Processed to-go orders with attention to detail and accuracy.: Take orders to-go and ensure correctness and timeliness. Help prepare desserts for in-house customers. Take care of a cash-drawer.
- Trainer: Train new employees in the area they were hired for. Be able to multitask and keep everything running smoothly.
Server
Macados
Blacksburg, VA
08.2024 - 12.2024
- Take care of multiple customers in a timely manner while maintaining the cleanliness of the section and completing running side work.
- Put in orders and also ensure they are done correctly before taking them out to the customers.
- Help in various areas of the restaurant to help the restaurant run smoothly.
- Knowledgeable of the menu and any allergy questions a customer may have.
Laboratory Assistant
LewisGale Medical Center
Roanoke, VA
05.2024 - 12.2024
- Work in different departments of the laboratory, such as: Microbiology, Receiving, and Office.
- Talk with outpatients and go over paperwork to ensure correct orders are placed.
- Run multiple Covid, Flu, and Strep tests at once along with helping prepare batches to be sent out to couriers.
- Receive specimens such as urine and fecal samples and prepare them correctly to ensure proper testing is done.
Student Staff
Virginia Tech Dining Services
Blacksburg, VA
09.2021 - 05.2024
- Student Staff: Work in designated shops and learn every position for food service for the specific shop.
- Student Assistant Manager: Lead specific shops and help ensure quality of food. Temp foods every hour to ensure nothing is out of temperature and in the danger zone for safe consumption. Coordinate closing the shop to help send the students home and maintain cleanliness.
- Student Manager: Look over the whole dining hall, which includes seven different food shops and the dish area. Check on every shop and ensure the quality of food by checking the temperature logs. Pass out disciplinary actions and converse with students on how to improve.
- Student Training Coordinator: Help coordinate weekly meetings and the topics discussed in meetings. Look over all training for every student worker in the dining hall and ensure they all meet standards. Pass out disciplinary actions to those who do not comply with trainings. Input hours into the system for students to ensure pay is correct. Keep an Excel sheet tracking trainings.
Education
B.S. - Biological Sciences
Virginia Tech
Blacksburg, VA05-2024
Associate of Science -
Tidewater Community College
Chesapeake, VA05-2021
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2019
Skills
- Customer Service
- Multitasking
- Teamwork
- Phone etiquette
- Adaptability
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
Timeline
Server
Macados
08.2024 - 12.2024
Laboratory Assistant
LewisGale Medical Center
05.2024 - 12.2024
Student Staff
Virginia Tech Dining Services
09.2021 - 05.2024
Front of House Staff
Bakers Crust
09.2017 - Current
B.S. - Biological Sciences
Virginia Tech
Associate of Science -
Tidewater Community College
High School Diploma -
Great Bridge High School