Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan McElroy

Independence,MO

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Service Administrator

City of Blue Springs
12.2022 - Current
  • Responds to calls and emails from general public requesting information on anything Parks and Rec related, or needing to process payment over phone.
  • Auditing all new memberships, change forms, and cancellation forms.
  • Counting safe, cash drops and completing deposits.
  • Processes employee billing.
  • Completing disputes.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Front Desk Receptionist

Olathe transmission
05.2022 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected deposits, and payments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Write up invoices and gave out vehicle repair estimates.
  • Answered incoming calls, and emails.
  • Sent out unpaid invoices to clients.
  • Completed bank deposits.

Shift Supervisor

CVS Health
12.2021 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.

Loan Processor

Mainspring Management
09.2021 - 05.2022
  • Processed loan applications and monitored progress from start to finish.
  • Worked with customers via telephone to answer questions, process transactions, and resolve issues.
  • Developed and maintained relationships with customers to establish smooth loan process.
  • Prepared documents for underwriting by verifying client income, and other information.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Managed over 100 customer calls per day.

Customer Experience Coordinator

CarMax
09.2020 - 09.2021
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Looked up orders, provided estimated arrival details and assisted with delivery logistics.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Complete credit application.
  • Scheduled appointments once vehicle transfer was completed.
  • Assisted customers in finding vehicles via online. This includes listening to important features that they were looking for in their vehicle.
  • Managed over 100 customer calls per day.

Customer Service Representative

Liquid Education
06.2018 - 09.2020
  • Assisted customers in finding potential colleges that fit their future goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Managed over 150 calls per day.
  • Complete daily goals to increase bonus opportunities.

Shift Leader In Training

Picklemans
12.2017 - 06.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance

Loan Processor

Centrinex, LLC
06.2016 - 11.2017
  • Processed loan applications and monitored progress from start to finish.
  • Worked with customers via telephone to answer questions, process transactions, and resolve issues.
  • Developed and maintained relationships with customers to establish smooth loan process.
  • Prepared documents for underwriting by verifying client income, and other information.
  • Utilized loan origination software to process and track loan applications.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.

Shift Leader In Training

Taco Delite
03.2012 - 03.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Prepped all condiments.
  • Completed daily deposits.
  • Placed to-go orders over via telephone.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Pratt High School
Pratt, KS
05.2015

Skills

  • Telephone Etiquette
  • Multitasking
  • Sales
  • Cash Handling
  • Inbound Call Answering
  • Administrative Procedures
  • Inside sales
  • Loan processing
  • Management
  • Office 365
  • Underwriting
  • Store Merchandising
  • Write Reports
  • Office Supplies and Inventory
  • Customer Service Excellence

Timeline

Customer Service Administrator

City of Blue Springs
12.2022 - Current

Front Desk Receptionist

Olathe transmission
05.2022 - 12.2022

Shift Supervisor

CVS Health
12.2021 - 12.2022

Loan Processor

Mainspring Management
09.2021 - 05.2022

Customer Experience Coordinator

CarMax
09.2020 - 09.2021

Customer Service Representative

Liquid Education
06.2018 - 09.2020

Shift Leader In Training

Picklemans
12.2017 - 06.2018

Loan Processor

Centrinex, LLC
06.2016 - 11.2017

Shift Leader In Training

Taco Delite
03.2012 - 03.2016

High School Diploma -

Pratt High School

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Morgan McElroy