Morgan McElroy
Fishers
Summary
Highly detail-oriented and results-driven administrative professional with over 10 years of experience in property and retail management, team supervision, and customer relationship management. Proven ability to enhance operational efficiency, manage financial processes (including budgeting, invoicing, and expense reporting), and foster strong working relationships. Exceptional communication and problem-solving skills, with a successful track record of exceeding expectations in fast-paced environments. Proficient in Microsoft Office Suite and skilled in time management, scheduling, and project coordination.
Overview
12
12
years of professional experience
Work History
Property Manager
NTS Development Company
Indianapolis
01.2018 - 04.2022
- Managed the financial and operational functions of a 232-unit property, including budgeting, vendor selection, and marketing. Successfully increased annualized rental income by 7.1% in 2021 while achieving and maintaining average occupancy rate of 98.4%
- Supervised a team of five employees, allocating work, conducting performance evaluations, and ensuring accountability. Effectively managed employee schedules, time-off requests, and expense report processing.
- Developed and implemented rental pricing strategies, resulting in enhanced market positioning, and revenue growth. Reduced rental concessions by over $70,000.
- Developed, reviewed, and submitted property operating and capital budgets, ensuring financial accountability, and strategic resource allocation.
- Directed over $2.4M in capital improvement projects, ensuring on-time and within-budget completion. Oversaw regular maintenance and prepared comprehensive reports and correspondence to internal and executive teams.
Assistant Manager
NTS Development Company
Carmel
02.2014 - 12.2017
- Secured 70% of on-time rental payments by increasing resident participation in automatic payment program by over 6% within 4 months.
- Promoted to oversee a 322-unit property, and contributed to a 3% increase in physical occupancy within the first 2 months.
- Successfully managed daily operations as an interim property manager, overseeing 8 staff members, and maintaining high operational efficiency through effective task prioritization and schedule management.
- Maintained a delinquency rate of less than 2% at all times, ensuring financial stability for the property through proactive account management and strategic communication with residents.
Leasing & Marketing Consultant
NTS Development Company
Indianapolis
09.2012 - 01.2014
- Engaged with prospective residents to facilitate a seamless leasing process, verifying and processing lease applications, while managing move-in and move-out logistics.
- Attained a high closing ratio of 47%, playing a key role in achieving a 4% reduction in vacancy rates to meet budgeted goals.
- Contributed to the development and execution of effective marketing strategies, and organized special events to enhance resident engagement for current and prospective residents.
Designer Handbag Specialist
Nordstrom
Indianapolis
02.2010 - 09.2012
- Provided training and mentorship to a team of 7 members, enhancing their knowledge of product, trends, and brand history.
- Planned and executed events and promotional initiatives to uncover growth opportunities for the designer business, demonstrating strong project management skills.
- Recognized as a top associate within the department, contributing to the team being ranked 2nd in performance by volume in the Midwest Region and 7th for the Anniversary Sale event.
- Early positions: Sales Associate, Personal Stylist, 2010-2011
Education
Master of Arts - Public Relations
- Completed 18 credit hours toward advanced degree
Bachelor of Science - Retail Management
- Minor in Organizational Leadership & Supervision
- London Internship Program - London, England
Skills
- Project Management
- Business Communications
- Problem Solving
- Business Administration
- Microsoft Office Suite
- Event Planning & Management
- Budgeting
- Time Management
- Expense Reporting
- Team Leadership
- Invoicing
- Scheduling
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionFlexible work hours401k matchLanguages
English
Native language
Spanish
Elementary (A2)
A2
Timeline
Property Manager - NTS Development Company
01.2018 - 04.2022
Assistant Manager - NTS Development Company
02.2014 - 12.2017
Leasing & Marketing Consultant - NTS Development Company
09.2012 - 01.2014
Designer Handbag Specialist - Nordstrom
02.2010 - 09.2012
Indiana University - Master of Arts, Public Relations
Purdue University - Bachelor of Science, Retail Management
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