MORGAN POLITO
Webster
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Lead Access Associate
Rochester General Pediatrics Association
04.2024 - Current
- Established productive working relationships with colleagues by displaying professionalism at all times
- Performed data entry and maintained accurate records of all Access Associates activity
- Identified opportunities for improvement within existing procedures, making recommendations as needed
- Assisted Access Associates in resolving patient complaints in a timely manner
- Utilized problem solving abilities to identify and resolve issues quickly and efficiently
- Reviewed Access Associate performance regularly to ensure quality standards were met
- Documented medical data in patient charts, facilitating accurate records
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately
- Verified accuracy of patient demographics prior to appointment scheduling
- Scanned documents into patient files according to established protocols
- Coordinated travel arrangements for patients when needed
- Managed time cards and made schedules according to office needs
- Interviewed potential candidates
- Assisted with onboarding process for new medical staff members by coordinating orientation activities
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Received and route messages and documents, such as laboratory results, to appropriate staff
HR Club Coordinator
BJ's Wholesale Club
05.2019 - Current
- Managed budgeting of club funds and tracked spending to ensure fiscal responsibility
- Attended training to develop goals within leadership team
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Resolved escalated complaints and answered questions regarding policies and procedures
- Established and implemented policies and procedures to improve the efficiency of office operations
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
- Implemented and enforced corporate and departmental policies and service standards
- Maintained accurate payroll records and submitted data to accounting department for processing
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Managed team members LOA
- Conducted new hire orientation and completed all new hire onboarding paperwork
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
- Provided onboarding support for new employees, including orientation sessions and training materials preparation
- Conducted interviews, reference checks, background screenings, and other assessments to evaluate potential hires
- Utilized data analytics to identify trends in applicant pools and create more efficient recruiting processes
- Screened resumes and conducted interviews to identify qualified candidates for open positions
- Partnered with hiring managers to identify department hiring needs, recruitment sources and qualified applicants
Store Manager
Sally Beauty Supply
10.2014 - 04.2019
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Tracked store inventory and ordered new products to prevent shortages
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Set sales targets and budgets for team leads and employees to follow
- Leveraged new sales strategies to increase store revenue
- Developed and executed marketing plans to promote store products and services
- Handled customer complaints professionally and resolved issues promptly
- Screened resumes and conducted interviews to identify qualified candidates for open positions
- Provided clear communication and expectations to new employees during the onboarding process
- Prepared personnel forecast to project employment needs
- Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Oversaw evaluation, classification, and rating of occupations and job positions
- Handled onboarding process to provide appropriate training to new employees
- Identified high-potential employees and developed skills through training and coaching programs
- Conducted interviews, reference checks, background screenings, and other assessments to evaluate potential hires
Education
HIGH SCHOOL DIPLOMA -
Greece Olympia High School
06.2006
Skills
- Customer and Personnel Service
- Administration and Management
- Education and Training
- Complex problem solving
- Sales and Marketing
- Time management
- Judgement and decision making
- Computer experience
- Hiring and onboarding
- Recruitment strategy
- Candidate assessment
- Background checks
- Reference checking
- Inbound and outbound calls
- Data entry
- Interviewing clients
Timeline
Lead Access Associate
Rochester General Pediatrics Association
04.2024 - Current
HR Club Coordinator
BJ's Wholesale Club
05.2019 - Current
Store Manager
Sally Beauty Supply
10.2014 - 04.2019
HIGH SCHOOL DIPLOMA -
Greece Olympia High School
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