Morgan McGlynn
Lorain,OH
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless client interaction.
Overview
6
6
years of professional experience
Work History
Retail Customer Service Coordinator
Home Appliance Sales & Service
11.2023 - Current
- Improved client relations by addressing inquiries promptly and accurately.
- Enhanced service quality by implementing customer feedback initiatives.
- Coordinated with cross-functional teams to ensure open communication to better resolve customer inquiries.
- Led efforts to update knowledge base, ensuring accuracy of information.
- Collaborated with management to develop customer service policies.
- Managed approximately 70 incoming customer calls a day with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Recreational Therapy Assistant/Receptionist
Sprenger Health Care Systems
02.2023 - 11.2023
- Scheduled appointments and maintained calendar to ensure efficient time management.
- Provided information to clients, enhancing their understanding of services and available rental spaces and amenities.
- Handled check and cash transactions for rental spaces, ensuring accuracy.
- Handled sensitive client information with confidentiality, adhering to state and company privacy guidelines.
- Interacted with volunteers, contractors and specialized non-profit organizations to facilitate events, direct activities, and communicate instructions.
- Navigated challenging behaviors from patients effectively using de-escalation techniques while maintaining a calm demeanor under pressure.
- Prepared and submitted reports and charts to treatment team to reflect patient reactions and evidence of progress or regression.
Chef
Heinens
03.2019 - 02.2023
- Maintained well-organized mise en place to keep work consistent.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Upheld stringent county mandated food safety regulations, ensuring compliance with all relevant health department guidelines.
- Assisted with menu development and planning.
Education
High school diploma -
North Ridgeville High School
North Ridgeville06.2012
Skills
- Customer service
- Scheduling
- Data Collection
- Documentation Review
- Project Management
- Conflict resolution
- Service coordination
- Data entry
- Process optimization
- Logistics management
Timeline
Retail Customer Service Coordinator
Home Appliance Sales & Service
11.2023 - Current
Recreational Therapy Assistant/Receptionist
Sprenger Health Care Systems
02.2023 - 11.2023
Chef
Heinens
03.2019 - 02.2023
High school diploma -
North Ridgeville High School
Similar Profiles
Anthone CrableAnthone Crable
Lead Retail Customer Service Coordinator at Home Appliance Sales and ServiceLead Retail Customer Service Coordinator at Home Appliance Sales and Service
Marzieh Rahim KhorasaniMarzieh Rahim Khorasani
Salesperson at Home Appliance Sales And ServiceSalesperson at Home Appliance Sales And Service
Giovanni McCoyGiovanni McCoy
Volunteer at C & M Appliance Sales-service-partsVolunteer at C & M Appliance Sales-service-parts