Morgan Mcilwain
Cincinnati,Ohio
Summary
Accomplished and Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Volunteers of America Greater Ohio
Cincinnati , Ohio
2023.08 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
- Educated clients about mental health conditions, medications and self-care techniques.
Resident Support Specialist
Volunteers Of America Of Greater Ohio - Voago
Cincinnati , Ohio
2022.01 - 2023.07
- Provided guidance and mentorship for residents who are transitioning from prison back into society.
- Provided ongoing support to residents in understanding and utilizing available resources.
- Responded promptly to resident requests for assistance and information related to their living environment.
- Created and maintained a database of current resident information, including contact details, medical records, and other relevant data.
Education
Bachelor of Arts - Psychology and Political Science, Minor in French
University of Cinicnnati
Cincinnati, OH2023-04
Skills
- Discharge Planning
- Needs Assessment
- Client Advocacy
- Crisis Intervention
- Data Entry and Analysis
- Problem-Solving
- Case Management Tracking
- Positive Attitude
- Relationship Building
- Medical Records Management
- Documentation And Reporting
- Care Coordination
Certification
- CPR Certified
- Certified Thinking for a Change Instructor
- Case Management Training
Languages
French
Professional
Timeline
Case Manager
Volunteers of America Greater Ohio
2023.08 - Current
Resident Support Specialist
Volunteers Of America Of Greater Ohio - Voago
2022.01 - 2023.07
- CPR Certified
- Certified Thinking for a Change Instructor
- Case Management Training
Bachelor of Arts - Psychology and Political Science, Minor in French
University of Cinicnnati
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