Morgan McKee
Hope,ME
Summary
Proven leader with extensive experience at The Home Depot, excelling in customer service, and team leadership; Mastered multitasking and organization, significantly enhancing store operations and team performance. Demonstrated exceptional problem-solving abilities that fostering strong customer relations and a positive work environment. Skilled in training and mentoring, driving staff towards excellence and achieving notable goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
The Home Depot
10.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
The Home Depot
05.2016 - 10.2019
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Key Carrier, Department Supervisor
The Home Depot
01.2013 - 05.2016
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
Cashier/Sales Associate
The Home Depot
03.2010 - 01.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Rockland District High School
Rockland06.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and Mentoring
- Team Leadership
- Goals and performance
- Leadership Development
- Work Planning and Prioritization
- Relationship Building
Certification
Diversity, Equity, and Inclusion in the workplace- University of South Florida
Timeline
Store Manager
The Home Depot
10.2019 - Current
Assistant Store Manager
The Home Depot
05.2016 - 10.2019
Key Carrier, Department Supervisor
The Home Depot
01.2013 - 05.2016
Cashier/Sales Associate
The Home Depot
03.2010 - 01.2013
High School Diploma -
Rockland District High School
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