Summary
Overview
Work History
Education
Skills
References
Timeline
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Morgan McKnight

Bonneau,SC

Summary

Detail-oriented Patient Care Representative with over 3 years of experience in healthcare settings. Proficient in patient registration, insurance and medical billing, and maintaining confidentiality. Demonstrated ability to provide exceptional customer service, manage patient data accurately, and streamline office operations. Adept in using electronic medical records (EMR) systems and Microsoft Office to enhance patient care and administrative efficiency.

Overview

7
7
years of professional experience

Work History

Engineering Technician

MAU Workforce
04.2019 - 04.2020
  • Reviewed and updated engineering drawings to ensure accuracy and compliance with system requirements
  • Inspecting and modifying existing designs
  • Revising drawings to make sure they are of good quality
  • Scanning drawings into ECM software
  • Using excel to show an index of all the revised drawings

Patient Care Representative

Carolina Eyecare Physicians
Summerville, SC
03.2016 - 04.2019
  • Efficiently registered patients, verified insurance details, and maintained accurate data entry for seamless patient intake.
  • Obtained signed registration sheets, permissions to file claims, releases, etc
  • Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others
  • Verified upcoming appointments
  • Handled telephone receptionist responsibilities as needed
  • Maintained working knowledge of all office equipment, fax, copiers, phones, etc
  • Effectively utilized all appropriate applications of the practice's computer system.
  • Coordinated and scheduled surgeries, follow-up appointments as designated by physicians
  • Created a daily surgery schedule and surgical log for all departments concerned
  • Verify eligibility and benefits and determined co-payment amounts and informed patients prior to surgery and collected payments
  • Streamlined patient intake process by accurately collecting and entering demographic and insurance information into EHR
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.

Cashier/ Server

Mr. Hibachi
05.2013 - 03.2017
  • Convey menu information over the phone to Guests and give accurate estimate of delivery time
  • Promptly addressed customer service issues and refer customers to management when necessary
  • Obtained receipts by totaling charges; issuing bills; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
  • Served orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Education

Associate of Arts -

Trident Technical College
Charleston, SC
05.2016

Diploma -

Berkeley High School
Moncks Corner, SC
05.2013

Skills

  • Patient chart maintenance
  • Insurance Verification
  • Customer Service
  • Medical Billing
  • Confidentiality Practices
  • Data Entry
  • Excellent communication
  • Leadership
  • Team building
  • Ability to type 50 WPM
  • Learns new skills quickly
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in PowerPoint
  • Payment processing
  • Experience with electronic medical records (EMR)
  • Time management

References

Available upon Request.

Timeline

Engineering Technician

MAU Workforce
04.2019 - 04.2020

Patient Care Representative

Carolina Eyecare Physicians
03.2016 - 04.2019

Cashier/ Server

Mr. Hibachi
05.2013 - 03.2017

Associate of Arts -

Trident Technical College

Diploma -

Berkeley High School

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Morgan McKnight