Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Morgan McLeod

Conway,SC

Summary

Skilled Retail Associate with a background in customer service, inventory management, and sales. Exemplary abilities include listening to customers' needs and recommending suitable products accordingly. Consistently maintain positive customer relations, and contribute to boosting store reputation through high-quality service. Passionate about animal care, and known for a warm, compassionate approach toward pets and their owners. Dedicated to pursuing a career as a veterinarian, with a strong commitment to learning and supporting animal well-being in every role.

Overview

4
4
years of professional experience

Work History

Retail Associate and Cashier

PetSmart
North Myrtle Beach, SC
02.2022 - 05.2022
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Assisted in the preparation and execution of physical inventory counts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed online orders and ensured timely delivery of items.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Provided ongoing training for new staff members.
  • Educated clients on proper nutrition requirements and OTC medication recommendations, such as flea prevention, for their pets.
  • Maintained inventory of supplies used in providing pet care services.
  • Screened individuals interested in adopting pets.
  • Observed animals for signs of illness or injury and reported any changes to a veterinarian or supervisor immediately.
  • Promoted optimal animal health by feeding and watering on regular schedule.

Petsmart Retail Associate and Cashier

PetSmart Six Forks Rd.
Raleigh, NC
06.2019 - 08.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished (faced) sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Glass Glazier

DGC Glass
Raleigh , SC
07.2018 - 08.2018
  • Measured areas in need of glass installations and identified best product solution for each specific job.
  • Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Identified obstacles and used independent judgment to make decisions and solve problems.
  • Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Illustrated commitment to high standards of quality, accuracy and service.
  • Used proper technique to ensure safety while lifting heavy objects

Education

Associate of Science - 4.0 Summa Cum Laude

Horry Georgetown Technical College
Conway, SC
05-2025

High School Diploma -

Sanderson High School
Raleigh, NC
06-2019

Skills

  • Sales
  • Guest services
  • Payment processing
  • Store merchandising
  • Sales goals
  • Cash register operation
  • Product knowledge
  • Product sales
  • Product location
  • Positive customer engagement
  • Problem-solving abilities

Affiliations

  • Maintained a 4.0 at HGTC
  • Top 1% of my class in college
  • Inducted into the Phi Theta Kappa Honors Society 2024 (chapter Alpha Nu Sigma)
  • Cat and Dog dad (and sitter)
  • Well rounded with technology and PC usage (have built personal computers and troubleshot countless software issues).
  • Trained Muay Thai Practitioner

Timeline

Retail Associate and Cashier

PetSmart
02.2022 - 05.2022

Petsmart Retail Associate and Cashier

PetSmart Six Forks Rd.
06.2019 - 08.2021

Glass Glazier

DGC Glass
07.2018 - 08.2018

Associate of Science - 4.0 Summa Cum Laude

Horry Georgetown Technical College

High School Diploma -

Sanderson High School

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