Morgan McNamara
Noblesville,IN
Summary
Dynamic leader with a proven track record at Starbucks, adept in mentoring and coaching, and excelling in interpersonal communication. Expertise in employee training and accurate money handling, significantly enhancing team performance and customer satisfaction. Skilled in navigating and resolving customer complaints, showcasing a commitment to excellence and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Manager
Starbucks
Noblesville, IN
11.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Barista
Starbucks
West Lafayette, IN
11.2022 - 11.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Team Member
Target
West Lafayette, IN
09.2021 - 07.2023
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Promoted products through effective merchandising techniques.
- Answered phone calls regarding inquiries about products or services.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MI04-2021
Some College (No Degree) - Interdisciplinary Studio Practices
Indiana University
Indianapolis, INSkills
- Interpersonal skills
- Employee training
- Equipment troubleshooting
- Team building
- Accurate money handling
- Verbal and written communication
- Training and mentoring
- Handling customer complaints
- Mentoring and coaching
- Delegating work
Timeline
Shift Manager
Starbucks
11.2023 - Current
Barista
Starbucks
11.2022 - 11.2023
Team Member
Target
09.2021 - 07.2023
High School Diploma -
Tecumseh High School
Some College (No Degree) - Interdisciplinary Studio Practices
Indiana University
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