Morgan McShane
New York,NY
Summary
Dynamic professional with a proven track record in dining room management and guest relations, honed at Fraunces Tavern. Skilled in team management and office administration, I excel in creating positive customer experiences and resolving complaints efficiently. Expertise in phone etiquette enhances customer service excellence, fostering lasting relationships and operational success. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Fraunces Tavern
10.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Student Production Assistant
The New School University
02.2022 - 02.2024
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Associate
Urban Outfitters
11.2019 - 06.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Drama
The New School
New York, NYHigh School Diploma -
Cherokee High School
Marlton, NJ06.2020
Skills
- Phone Etiquette
- Guest Relations
- Dining room management
- Guest complaint resolution
- Team Management
- Customer Service
- Office Administration
Timeline
Lead Hostess
Fraunces Tavern
10.2023 - Current
Student Production Assistant
The New School University
02.2022 - 02.2024
Sales Associate
Urban Outfitters
11.2019 - 06.2020
Bachelor of Arts - Drama
The New School
High School Diploma -
Cherokee High School
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