Morgan Ehrsam
Tucson,AZ
Summary
Recognized as team player of the year for five consecutive years in dental assisting prior to transitioning into management
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Coordinator (Management)
Southern Arizona Endodontics
Tucson, AZ
12.2018 - Current
- Maintain day to day operations of the office including managing staff call outs and shifting staff to fill in on other teams
- Generate staff schedules to accommodate the workload of ten doctors thirty assistants and four office locations
- Onboard new employees including being part of the hiring and training process. Educating new employees on the work flow, office procedures and protocols
- Conduct staff evaluations to include communication about monitored performance and potential pay raises
- Actively resolve any patient or employee concerns while abiding by company and HR policies
Dental Assistant
Southern Arizona Endodontics
Tucson, AZ
06.2014 - Current
- Take patients vitals and review medical history to prepare for treatments
- Assist doctor in root canals, apicoectomy, temporary and permanent fillings, cementing temporary crowns, incision and drainage, post space and post removals
- Proficient in digital x-ray's including off angles before and during treatments
- Competent in Dexis and Dentrix software
- Efficient and accurate clinical charting skills
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices. Compliant in all OSHA sterilization procedures
- Explained treatment procedures and instructed patients on home care guidelines
- Yielding income patient phone calls to address questions or concerns
Bartender
Jeff’s Pub
Tucson, AZ
06.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Dental Assistant Certificate
Pima Medical Institute
Tucson, AZ06.2014
High School Diploma -
Palo Verde High Magnet School
Tucson, AZ05.2006
Skills
Collaborative dental care
Team leadership
Healthcare regulatory compliance
Cardiopulmonary resuscitation (CPR) and X-ray certified
Healthcare competencies
Customer service in healthcare
Juggling multiple responsibilities
Effective messaging
Dependable sanitation
Service-oriented support
References
Bob Formantes
Current Manager at Jeff’s Pub
(520) 979-8992
Erin Aguilar
Previous Manager at Southern Arizona Endodontics
(520) 342-9468
Samantha Lynn
Former Co-worker
(520)272-7127
Certification
Title four liquor training.
CPR.
Dental X-ray certification.
Timeline
Bartender
Jeff’s Pub
06.2020 - Current
Communications Coordinator (Management)
Southern Arizona Endodontics
12.2018 - Current
Dental Assistant
Southern Arizona Endodontics
06.2014 - Current
Dental Assistant Certificate
Pima Medical Institute
High School Diploma -
Palo Verde High Magnet School