Summary
Overview
Work History
Skills
Websites
Timeline
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MORGAN MERRIS

Molalla,OR

Summary

Human Resources and Customer Success professional with over 10 years of experience in SaaS HR software, specializing in payroll processing, benefits administration, and compliance. Expertise in Federal and State Health Care Reporting and HRIS system management. Proven track record in enhancing operational efficiency and ensuring client satisfaction through effective cross-functional collaboration.

Overview

15
15
years of professional experience

Work History

Client Account Lead

Ascend Inc
02.2022 - Current
  • Strategically manage and consult a portfolio of 10+ clients across UKG Pro and UKG Ready HCM platforms.
  • Provide end-to-end support on payroll, HR, benefits, compensation, recruiting, onboarding, talent and performance management, compliance (including OSHA), workflows, and business intelligence reporting.
  • Serve as a trusted advisor on system optimization, ensuring alignment with business needs and regulatory requirements.
  • Drive consistent year-over-year contract renewals through high client satisfaction and proactive service delivery.
  • Develop customized solutions to meet complex organizational requirements across multiple industries.

Total Rewards and HRIS Sr. Specialist

Calavo Growers
01.2021 - 01.2022
  • Manage all HRIS functions within UKG Pro, including recruiting, onboarding, benefits enrollment, time management, and full employee lifecycle.
  • Act as HRIS subject matter expert and system administrator across all company locations.
  • Collaborate with senior leadership to align HR system functionality with legislative changes and compliance requirements.
  • Provide facility-level training and process documentation to ensure consistency and data accuracy.

Benefits Manager

Sheppard Mullin Richter & Hampton LLP
01.2020 - 01.2021
  • Served as the primary contact for all benefit-related escalations across staff and attorneys.
  • Managed vendor relationships and benefits administration, ensuring seamless employee experiences.
  • Led a team of three direct reports; oversaw HRIS and HR-related projects and workflows.
  • Negotiated vendor contracts and managed benefit-related budgeting and cost analysis.

Various Roles

UKG, Inc. (formerly Ultimate Software)
01.2014 - 01.2020
  • Lead Account Manager II (2019 – 2020): Managed 100+ enterprise accounts, led a team of 7 specialists, 99% retention rate.
  • Lead Account Manager I (2018 – 2019): Led 3 specialists, oversaw 75+ accounts, managed escalations and client implementations.
  • Account Manager II (2016 – 2018): Supported high-volume clients, conducted training, ensured compliance.
  • Account Manager I (2015 – 2016): Led implementations for 20+ clients, named Customer Success Manager of the Year.
  • Rapid Response Rep (2014 – 2015): Resolved urgent issues in payroll, taxes, reporting, and benefits.

Front End Lead

Living Spaces Furniture
01.2011 - 01.2014
  • Managed customer escalations, billing, and front-end operations.
  • Supervised a team of four associates, consistently exceeding customer satisfaction goals (98%+).

Skills

  • HRIS Systems: UKG Pro / UltiPro Enterprise & Workplace
  • ATS & Benefits Platforms: iCIMS, PlanSource
  • CRMs & Workflow Tools: Salesforce CRM, NetDocs
  • Reporting/Analytics: Microsoft Excel, Access, SQL Analyzer
  • Other: Microsoft Outlook, Word, Project, Kronos
  • Client relationship management
  • Payroll administration
  • HR compliance management
  • System optimization
  • Human resources strategy
  • Project management
  • Effective communication
  • Adaptive consulting
  • Relationship management
  • Performance tracking

Timeline

Client Account Lead

Ascend Inc
02.2022 - Current

Total Rewards and HRIS Sr. Specialist

Calavo Growers
01.2021 - 01.2022

Benefits Manager

Sheppard Mullin Richter & Hampton LLP
01.2020 - 01.2021

Various Roles

UKG, Inc. (formerly Ultimate Software)
01.2014 - 01.2020

Front End Lead

Living Spaces Furniture
01.2011 - 01.2014

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MORGAN MERRIS