Morgan Metts
Summary
Dynamic and results-oriented professional with a proven track record at George R. Smalley's, excelling in customer service and time management. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a keen eye for detail in data accuracy improvement. A dedicated team player skilled in relationship building, adept at managing multiple priorities with a positive attitude. Strong focus on team collaboration, with adaptability to meet changing needs. Very eager to learn and help others through their problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant & Warehouse Worker
George R. Smalley's
Hopwood, PA
07.2021 - Current
- Reviewed files, records and other documents to obtain information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Input data into spreadsheets and databases.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Host
Texas Roadhouse Restaurant
Morgantown, WV
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Office Assistant & COVID Screener
Laurel Ridge Nursing Home
Uniontown, PA
04.2020 - 06.2021
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Sandwich Artist
SUBWAY®Restaurants
Farmington PA
11.2019 - 04.2020
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Arts - Psychology And Criminology
West Virginia University
Morgantown, WV05-2025
High School Diploma -
Uniontown High School
Uniontown, PA06-2021
High School Diploma -
Fayette County Career And Technology School
Uniontown, PA06-2021
Skills
- Customer Service
- Positive Attitude
- Time Management
- Dedicated Team Player
- Relationship Building
Certification
- Firefighter I Certification (FF I) - International Fire Service Accreditation Congress (IFSAC).
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- First Aid Certification
- CPR/AED Certification
Timeline
Host
Texas Roadhouse Restaurant
10.2022 - 05.2023
Office Assistant & Warehouse Worker
George R. Smalley's
07.2021 - Current
Office Assistant & COVID Screener
Laurel Ridge Nursing Home
04.2020 - 06.2021
Sandwich Artist
SUBWAY®Restaurants
11.2019 - 04.2020
Bachelor of Arts - Psychology And Criminology
West Virginia University
High School Diploma -
Uniontown High School
High School Diploma -
Fayette County Career And Technology School