Morgan Miles

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Tracked customer service cases and updated service software with customer information.
• Used quickbooks, microsoft office, microsoft excel and payroll to keep data stored effectively
• Created and made new products
• Inventory
• Sales ads
• Held staff meetings and events
• Delivered prompt service to prioritize customer needs.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Managed timely and effective replacement of damaged or missing products
• Paid employees and filed taxes
• Ran social media marketing

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Insured Quality control was being done in each of the homes being cleaned and reset.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Launched quality assurance practices for each phase of development
• Established team priorities, maintained schedules and monitored performance.

• Kept work area tidy and sanitary, promptly addressing spills, and other messes.
• Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
• Offered samples of new ice cream flavors to customers.
• Adhered to company safety policies and procedures for proper food safety and sanitation.
• Packaged food items for shipment and organized orders for delivery.
• Monitored food production and quality control to achieve agreed standards.
• Recorded food production data to enable performance monitoring.
• Maintained ingredients and supplies inventories, enabling timely stock replenishment.
• Worked in production to improve efficiency.
• Chose, inspected, weighed, and measured ingredients for each production run.
• Cleaned and sterilized factory processing containers and work areas to keep foods safe.
• Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Delivered prompt service to prioritize customer needs.
• Hired and maintained employees
• Scheduled Employees
• Worked with new companies to find products that fit our needs
• Stocked inventory
• Payroll