Morgan Miller
Oakwood,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TurboTax
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Order Fulfillment Associate
Belk
11.2023 - Current
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
Delivery Driver
Uber Eats
07.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Shift Lead
Taco Bell
10.2020 - 07.2023
- Train and coach new employees
- Providing direction and feedback
- Maintain positive work environment
- Address customer complaints
- Ensure health and safety standards are followed
- Completion of truck orders
- Inventory counts.
Shift Manager
CVS
01.2022 - 10.2022
- Stocking and maintaining shelves
- Address and solve customer inquiries and complaints
- Opening and closing the registers and facilitating bank deposits
- Opening and closing the store.
Service Crew Member
Taco Bell
05.2019 - 06.2020
- Maintained clean food prep and dining areas
- Greeted customers, provided friendly and knowledgeable service and placed orders
- Ran cash register.
Education
High School Diploma -
Davie County Early College High School
Mocksville, NC05.2020
Associate of General Studies -
Davidson-Davie Community College
Mocksville, NC05.2020
Skills
- Strong communication skills
- Leadership
- Multitasking
- Adaptability and flexibility
- Knowledgeable in Microsoft Office
- Data Entry
- Complaint Resolution
- Appointment Scheduling
Certification
- Google IT Support Professional
- ServSafe
Timeline
Customer Service Representative
TurboTax
12.2023 - Current
Order Fulfillment Associate
Belk
11.2023 - Current
Delivery Driver
Uber Eats
07.2023 - Current
Shift Manager
CVS
01.2022 - 10.2022
Shift Lead
Taco Bell
10.2020 - 07.2023
Service Crew Member
Taco Bell
05.2019 - 06.2020
High School Diploma -
Davie County Early College High School
Associate of General Studies -
Davidson-Davie Community College